I am a longtime ZA user frustrated by a problem I've been fighting for a year now.
ZAAV 70.302.000en is the latest version that will run on my machine. Anything after that (70.400+) crashes XP when booting up. Sometimes I get to XP's welcome screen, sometimes I get all the way to my desktop, but then it freezes.
Since MAR2007 I have tried each upgrade with no success. I have followed all the tips in this forum
- Clean uninstall
- Clean my registry
- MSCONFIG to stop conflicts
- Search for all the zonealarm*.* files in various posts here
- Download the installer using IE and no download helper
- Uncheck Load ZA on startup
You name it--I've tried it. All to no avail. The ONLY thing that will work is to boot into Safe Mode, uninstall everything related to ZA, and then reinstalling zaAvSetup_70_302_000_en.
Here's the catch 22: I would just stay with 7.0.302 forever except that this week it stopped allowing me to update its AV definitions (despite my license valid for another 2+ years--yes, even after fighting this for a year, I renewed ZA for 3 years because I like the program). Anyway, so now I'm stuck. The only version that will run on my machine cannot download new AV definitions.
To make matters worse, shortly after the "Cannot download AV definitions," I got an Error E0060005h "This file could not be scanned. No treatment is available." The offending file is MOZYCONF.EXE, from my Mozy.com backup, which has always worked fine and didn't start this error until this week. And even though I did the MSCONFIG thing to disable Mozy, ZA still crashed when I tried to upgrade beyond 7.0.302.
I'm at wits end. Tried it all (that I know of). Please help. If you can't, I'll be forced to uninstall and switch to another AV, just eating my 2 year ZA subscription, I guess. Dang. Please let me know if you can help. Thank you!
ZAAV engine 7.0.302.000
TruVector engine 7.0.302.000
Driver version 7.0.302
AV engine version 3, DAT file version
MS Windows XP Home, Version 5.1.2600 Service Pack 2 Build 2600
AMD Athlon 64x2 Dual Core 4600+ 2.31 Ghz
x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2412 Mhz
2.0 GB Ram
BIOS Version/Date Award Software International, Inc. F8, 12/1/2006
NVIDIA GeForce 7600 GS
Adapter RAM 512.00 MB
Installed Drivers nv4_disp.dll
Driver Version 18.104.22.16847
INF File oem7.inf (nv4_NV3x section)
Resolution 1440 x 900 x 60 hertz Bits/Pixel 32
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Antivirus