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Thread: ZoneAlarm Installation Problem

  1. #1
    rayhayter Guest

    Default ZoneAlarm Installation Problem

    I have tried to install Free ZoneAlarm onto a machine running Vista home edition and get the following message:
    'hhtp://redirect.zonelabs.com/redirect/route?mode=1&app=inclient&date=1&dest= stub&oem=1025&prod=0en&link_id=2'
    I get this either if I download and run from a saved file or direct from the web. The laptop has just had a replacement hard drive, and a clean installation of Vista.
    Please help, as I have used ZoneAlarm for many years and want to continue with the piece of mind this program provides.

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
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    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZoneAlarm Installation Problem


    <BLOCKQUOTE><HR>rayhayter wrote:
    I have tried to install Free ZoneAlarm onto a machine running Vista home edition and get the following message:'hhtp://redirect.zonelabs.com/redirect/route?mode=1&amp;app=inclient&amp;date=1&amp;dest= stub&amp;oem=1025&amp;prod=0en&amp;link_id=2'I get this either if I download and run from a saved file or direct from the web. The laptop has just had a replacement hard drive, and a clean installation of Vista.Please help, as I have used ZoneAlarm for many years and want to continue with the piece of mind this program provides.

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>

    http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..


    One thing to Remember, All New Computers and Laptops with Vista pre-installed, usually come with Some type of Trial Security software Pre-Installed, Other than Windows Firewall..

    This added 3rd party Software needs to be removed first or it may Conflict with or Prevent ZoneAlarm from installing..

    ------------------------------------------------------------Several things youSHOULD do Before you install ZAFree for Vista.1.) Make a Current Clone or Image Backup of your Current Stable WinXP Setup.. Or New Vista Setup if starting out with Vista Pre-Installed....either to a second HD, External USB-2 HD or to CD/DVD's.. (so you have a way to Recover, just in case you scew things up..)It would also be a Good Idea when you have installed MS Vista and have a Stable setup under Vista to make another Backup or Clone of the Vista Setup just to be on the safe side, before adding any new programs to Vista..Here is instruction for Image Backup using Acronis True Image v11, however Both WinXP and Vista include a Backup Utility that will work..http://forums.zonealarm.com/zonelabs...message.id=1592.) Then you should Clean out the Junk files, Recycle Bin and Cashe with the Free ccleaner.exe Program from the link below..http://www.majorgeeks.com/CCleaner_S...bar_d4191.html3.) Get the New Zone Alarmfor Vista files here.. (do not use any Download manager or Accellerator like "Getright" or FireFox add-on, as this may Corrupt the Install program, Preferably with EI7) ZAFree http://download.zonelabs.com/bin/fre...ory_vista.html
    ZAP http://download.zonealarm.com/bin/fr...ory_vista.html
    ZAAV http://download.zonealarm.com/bin/fr...ory_vista.html
    ZASS http://download.zonealarm.com/bin/fr...ory_vista.html
    4.) if you have any other Security programs Like NAV, or Norton Internet Security Suite, or any other AV or Firewall programs, you need to uninstall them.. to be on the safe side.. Important NOTE:Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two Anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.5.) if removing Any Symantec or Norton Programs.. ADD/Remove is not good enough, you must also go to Symantec Web site and download their "Norton_Removal_Tool.exe" to remove all traces of Symantec/Norton files that may conflict with the NEW ZA for Vista..This is just my 2 cents worth,If your having problem installing ZoneAlarm and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus,when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to McAfee Removal Tool..http://www.majorgeeks.com/McAfee_Con...ool_d5420.htmlhttp://service.mcafee.com/FAQDocumen...64&amp;lc=1033<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]

    NOTE: This tool is not compatible with Microsoft Windows 98 or ME.Here is another Forum Link to more information http://forums.zonealarm.com/zonelabs...message.id=154When you instal the New ZoneAlarm, accept the Default Setting, and check the Trusted Zone instead of Internet zone when asked durring the Install process that way your IP Address, DNS and LoopBack Adapter are all listed in the Trusted Zone....and accept Learning mode durring install.NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..Good Luck...Please post back with your progress report..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:7.3.040.000 (Beta)
    TrueVector version:7.3.040.000
    Driver version:7.3.040.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:953178370
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200804.3745
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200806.4105
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


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