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Thread: Can't install ZoneAlarm: ZoneAlarm client does not work, program is closed

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  1. #1
    angbram Guest

    Default Can't install ZoneAlarm: ZoneAlarm client does not work, program is closed

    On my new Laptop with windows vista, I can not install ZoneAlarmFree. I used the McAfee removal tool to be sure McAfee was removed completely. I turned off Windows Firewall. During installation I turned off AVG-virus and spyware scanner. I downloaded the install file in Internet Explorer and did not use a downloadmanager. I tried to install as administrator and I tried to install not as administrator. As it is a new laptop, ZoneAlarm was not on it, so the problem can not be a prevoious version of ZA. I tried to install 2 versions of ZA: 7.1.254 and 7.1.248: both didn't work.
    I keep getting the message that ZoneAlarm client is not working and that the program will be closed. I get that message before the registration pop-up and also when I finish installing and try to start up ZoneAlarm.
    What am I doing wrong?
    I hope somebody can help me out.
    Thank you, Angela

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    angbram Guest

    Default Re: Can't install ZoneAlarm: ZoneAlarm client does not work, program is closed

    As I don't know what to try anymore, I have installed **bleep** firewall.

  3. #3
    angbram Guest

    Default Re: Can't install ZoneAlarm: ZoneAlarm client does not work, program is closed

    I am really sorry you went to the trouble to give me this clear and extended answer, whereas I had decided not to use ZA anymore. I hesitated a while, because I like ZA, but as it is not the first time I have troubles with ZA and as learning to know the new Firewall has taken a lot of time already, I am not going to try again to get ZA working. At least not for this moment. So I did not try your answer, but of course I'll write here what I tried (of it). Maybe it helps others to come to a solution. Thank you and greetings, Angela



    1.) It sounds like copy of ZAFree 7.1.254.000 for Vista that you tried to install was Corrupted, either durring the Download, or durring the Install by a conflict with something on your Computer..
    I downloaded 7.1.254.000 two times and I downloaded 7.1.248 one time. Neither of the versions worked.



    2.) Was the AVG-Anti-Virus Version 7.5 or 8.0? (Sometimes the New AVG 8.0 conflict with ZoneAlarm, Unless removed First, then Re-Installed after ZA is installed)

    3.) was the AVG-Ant-virus just the Basic Free AVG or was it the Suite or include aother features besides just Anti-Virus?
    Version 8.0, the basic free version, but the first time I tried to install ZA, AVG was not yet on the system.



    4.) Here is my Recomendation for Re-Installing ZAFree 7.1.254.000
    I used the McAfee removal tool and searched afterwards for files which are mentoned in manual remove-advises. Did not find any.
    I did the same when I tried reinstalling ZoneAlarm after the first time. First I uninstalled ZA, after that I deleted the Zonelabsfolder from System32 and searched (in safe mode) for vsmon.exe and other files mentioned in this forum, but not all the files you mention. I did not find these files. I used CCleaner, but did not clean the registry as you mention here.

  4. #4
    Join Date
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    Default Re: Can't install ZoneAlarm: ZoneAlarm client does not work, program is closed


    <BLOCKQUOTE><HR>angbram wrote:
    On my new Laptop with windows vista, I can not install ZoneAlarmFree. I used the McAfee removal tool to be sure McAfee was removed completely. I turned off Windows Firewall. During installation I turned off AVG-virus and spyware scanner. I downloaded the install file in Internet Explorer and did not use a downloadmanager. I tried to install as administrator and I tried to install not as administrator. As it is a new laptop, ZoneAlarm was not on it, so the problem can not be a prevoious version of ZA. I tried to install 2 versions of ZA: 7.1.254 and 7.1.248: both didn't work.
    I keep getting the message that ZoneAlarm client is not working and that the program will be closed. I get that message before the registration pop-up and also when I finish installing and try to start up ZoneAlarm.
    What am I doing wrong?
    I hope somebody can help me out.
    Thank you, Angela

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor.

    ------------------------------------------------------------

    1.) It sounds like copy of ZAFree 7.1.254.000 for Vista that you tried to install was Corrupted, either durring the Download, or durring the Install by a conflict with something on your Computer..

    2.) Was the AVG-Anti-Virus Version 7.5 or 8.0? (Sometimes the New AVG 8.0 conflict with ZoneAlarm, Unless removed First, then Re-Installed after ZA is installed)

    3.) was the AVG-Ant-virus just the Basic Free AVG or was it the Suite or include aother features besides just Anti-Virus?

    4.) Here is my Recomendation for Re-Installing ZAFree 7.1.254.000

    First re-download the latest ZASS version here http://download.zonelabs.com/bin/fre...ory_vista.html

    Probably the best is to have a full manual remove ofany other Firewall, and Anti-Virus..(Except Windows Firewall or Windows defender are OK)

    Please note that ZA does not always play nice with many security tools. For example, AVG, ad-aware, spybotS&amp;D, Spyware Doctor, Spysweeper. For sure it cannot be installed if you still have another antivirus software or firewall installed or active.

    (if you don't find any of the Files in the following steps don't worry,just go onto the next step..)


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Now you can Install ZAFree
    Good Luck..Please post back with a Progress reort..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:7.4.003.000 (Beta)
    TrueVector version:7.4.003.000
    Driver version:7.4.003.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:953316490
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200804.3745
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200806.4125
    A Vast 4.8 Anti-Virus Home Edition

    Message Edited by GeorgeV on 06-19-2008 10:57 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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