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Thread: Failed to update

  1. #1
    jalilu Guest

    Default Failed to update

    I cannot update Zone Alarm free version. It is the first time that it happens to me. I am currently using version 7.0.470.000. Every time I click the update button, the "Server not found" window opens. I am using Windows XP SP3, **bleep** 4.8 antivirus and Spybot 1.5.2. Thanks for your help

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Failed to update


    <BLOCKQUOTE><HR>jalilu wrote:
    I cannot update Zone Alarm free version. It is the first time that it happens to me. I am currently using version 7.0.470.000. Every time I click the update button, the "Server not found" window opens. I am using Windows XP SP3, **bleep** 4.8 antivirus and Spybot 1.5.2. Thanks for your help

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..Here is a Clue for Users of ZAFree for WinXP..all version of ZAFree for Win XP ever since the First ZAFree Ver. 7.0 contain the full Trial of ZA Security Suite.. 44.6Mb, nearly three times bigger than the original ZAFree Ver 6.0,this is a Marketing Ploy to offer FRee users a chance to try the 15 day trial of the Full Security Suite, even though durring the Install process you can Decline the Free Trial of the Security Suite, the fact that the ZA Anti-Virus and Anti-Spyware install modules are included in the ZAFree Install package will Conflict with any other Anti-Virus or Anti-Spyware that you have pre-installed before installing ZAFree .2.) Please Note that ZAFree for XP does not always play nice with many security tools. For example, ad-aware, Ad-watch, AVG 8, spybotS&amp;D, Spyware Doctor, Spysweeper. For sure it cannot be installed if you have still another Antivirus software or Firewall (other than Windows Firewall) installed or active, all Symantec/Norton and McAfee Programs..

    To troubleshoot ZAFree issues it is highly recommendedthat youremove all the above and install them back on (if you really need to) after your ZAFreeis installed and configured and runningas it should. If you have not installed any of the above ensure that NO left overs areon the system (they can conflict with the ZA install).Here is another tip:Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel. It seems that Spyware Doctor's Process Guard does not play nice with ZA. There is a known issue that PC Tolls is investigating where the Spyware Doctor causes excess CPU usage for vsmon.exe. This was really never a big deal for me, but apparently with the newest ZA update, this conflict has risen to a new level. If I disable Process Guard then ZAPro functions normally.
    You must go into ZA Overview/Preferences and UN-Check "Load ZoneAlarm Free on Startup"3. Reboot the Computer. 4. Install the new ZA update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..http://download.zonelabs.com/bin/fre...seHistory.html

    ZAFree for WinXP requires a minimum of Service Pack 2..


    Please Post back with your Progress Report..


    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite 32-Bit version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955869241
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245 &lt;== Not Updating Yet
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jalilu Guest

    Default Re: Failed to update

    Hello George. Thanks for replying. I tried what you recommended me but it did not work. Although I uninstalled my antivirus, Spybot, Spywareblaster and Zone Alarm, when I then tried to reinstall this latter I had a message that it was still in operation or something like that. At the same time, my wife, who has also a Dell laptop with the same security softwares, managed to download the latest revision of free ZoneAlarm. I finally copied that file on my computer and installed it. Now it is working properly. Bizarre!

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Failed to update

    Thank you for your Feedback..I'm Glad to hear that your wifes copy worked..Here is something else to look out for..It seems that Spyware Doctor's Process Guard does not play nice with ZA. There is a known issue that PC Tools is investigating where the Spyware Doctor causes excess CPU usage for vsmon.exe.--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite 32-Bit version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:956592198
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200808.4325 &lt;== New Update
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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