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Thread: computer crashes when attempting to start install

  1. #1
    philgorman Guest

    Default computer crashes when attempting to start install

    hi,

    I have a problem when installing zone alarm 7. I have recently re-formatted my pc and installed xp. however when i come to load zone alarm back on my computer is crashing.

    It happens as soon as I put the cd in and double click on the cd drive, the mouse freezes and the computer then fails to respond to any input. taking the cd out makes no difference and I have to reset the pc.

    I have used this cd to install zone alarm onto my laptop and it works fine on there.

    has anyone seen this before, any advice would be much appreciated.

    phil

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: computer crashes when attempting to start install

    Forget the CD. You're better off downloading the latest version, 7.0.483.0:
    http://download.zonealarm.com/bin/fr...seHistory.html

    You can enter the License Key during the install, or afterwards by going to Overview > Product Info > Licensing Information.

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: computer crashes when attempting to start install


    <BLOCKQUOTE><HR>philgorman wrote:
    hi,

    I have a problem when installing zone alarm 7. I have recently re-formatted my pc and installed xp. however when i come to load zone alarm back on my computer is crashing.

    It happens as soon as I put the cd in and double click on the cd drive, the mouse freezes and the computer then fails to respond to any input. taking the cd out makes no difference and I have to reset the pc.

    I have used this cd to install zone alarm onto my laptop and it works fine on there.

    has anyone seen this before, any advice would be much appreciated.

    phil

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>http://download.zonealarm.com/bin/fr...seHistory.html7.0.483.000 was released to the public on July 10, 2008. For changes in this version, click here. To download this version, click here.

    http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..
    I just did aClean Uninstall: (and everything works OK..(you may have to go into Program Control and check the settings for your other programs..)Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    ZA website in the release history section.

    http://download.zonealarm.com/bin/fr...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot


    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now You can Re-install the ZA program. Accept the default setting and choose TRUSTED ZONE and not the INTERNET ZONE..follow on screen instructions..Good Luck..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite 32-Bit version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:956501877
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200808.4315 &lt;== New Update
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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