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Thread: Uninstalling ZoneAlarm

  1. #1
    rexrowan Guest

    Default Uninstalling ZoneAlarm

    I've tried several of the suggestions on this forum and ZoneAlarm's Customer Care page. I reinstalled ZoneAlarm using the version suitable for Vista. I added "/clean /rmlicense" to the target in the Uninstall ZoneAlarm Security Properties box. (I didn't go into Safe Mode, as I read that this may create problems after the uninstall.) No matter what I do, I get a box that says, "TrueVector Internet Monitor was not uninstalled. The uninstaller was not able to stop the TrueVector software services. This will happen if other software is using the TrueVector engine. To uninstall ZoneAlarm make sure all other TrueVector based programs have been closed." Any ideas?

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
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    The 3rd Coast - South Central Texas
    Posts
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    Default Re: Uninstalling ZoneAlarm


    <BLOCKQUOTE><HR>RexRowan wrote:
    I've tried several of the suggestions on this forum and ZoneAlarm's Customer Care page. I reinstalled ZoneAlarm using the version suitable for Vista. I added "/clean /rmlicense" to the target in the Uninstall ZoneAlarm Security Properties box. (I didn't go into Safe Mode, as I read that this may create problems after the uninstall.) No matter what I do, I get a box that says, "TrueVector Internet Monitor was not uninstalled. The uninstaller was not able to stop the TrueVector software services. This will happen if other software is using the TrueVector engine. To uninstall ZoneAlarm make sure all other TrueVector based programs have been closed." Any ideas?

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>Please don't Jump to the Wrong conclusion if your Upgrade fails..There are Over 60 Million Users of ZoneAlarm world Wide.. and Very Few People ever log onto a Support Forum to say how Great the Program is, This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..The simplest procedure is to:1.Download the ZA 7.1.254.000installerpreferably with IE7 and no Download Manager/accelerator like Get-Right or Lime-Wire) (Click the Red Download Now Button)Here is the Download LinksZAFree http://download.zonelabs.com/bin/fre...ory_vista.htmlZAP http://download.zonealarm.com/bin/fr...ory_vista.htmlZAAV http://download.zonealarm.com/bin/fr...ory_vista.htmlZAAS http://download.zonealarm.com/bin/fr...ory_vista.htmlZASS http://download.zonealarm.com/bin/fr...ory_vista.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gif

    5.)- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel. 6.) NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..
    --------------------------------------------Please post back with your Progress Report..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:7.4.003.000 (Beta)
    TrueVector version:7.4.003.000
    Driver version:7.4.003.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:953381434
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200804.3745
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200806.4125
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rexrowan Guest

    Default Re: Uninstalling ZoneAlarm

    I have a problem right off the bat. I downloaded the ZoneAlarm 7.1. When I tried to perform the next step, I right-clicked the icon in the tray and clicked Restore ZoneAlarm Control Center. The Control Center box opened up, but it was completely empty. Below the bar that says ZoneAlarm by CheckPoint there's only one word, and that's the link to Help (which incidentally responds to a click with &quot;Help not available&quot.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Uninstalling ZoneAlarm


    <BLOCKQUOTE><HR>RexRowan wrote:
    I have a problem right off the bat. I downloaded the ZoneAlarm 7.1. When I tried to perform the next step, I right-clicked the icon in the tray and clicked Restore ZoneAlarm Control Center. The Control Center box opened up, but it was completely empty. Below the bar that says ZoneAlarm by CheckPoint there's only one word, and that's the link to Help (which incidentally responds to a click with "Help not available").
    <HR></BLOCKQUOTE>Thank you for your Feedback..1.) this means, either you have a Corrupted Install or you have other Security Programs installed (other than Windows Firewall or Windows Defender) that is Conflicting with ZoAFree for Vista..Here is a Forum link that may help..Please follow all of the instructions in the following link..http://forum.zonelabs.org/zonelabs/b...ssage.id=77735Good Luck..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:7.4.003.000 (Beta)
    TrueVector version:7.4.003.000
    Driver version:7.4.003.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:953316490
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200804.3745
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200806.4125
    A Vast 4.8 Anti-Virus Home Edition


    Message Edited by GeorgeV on 06-19-2008 04:40 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    rexrowan Guest

    Default Re: Uninstalling ZoneAlarm

    You referred me to

    http://forum.zonelabs.org/zonelabs/b...ssage.id=77735

    Unfortunately, the second step is &quot;Remove your current ZASS from the control panel --&gt; uninstall a program.&quot;

    When I attempt to do this, I get the familiar old &quot;Uninstall ZoneAlarm&quot; box, and when I click on the Uninstall button I get the same message that brought me to this forum in the first place: &quot;TrueVector Internet Monitor was not uninstalled. The uninstaller was not able to stop the True Vector software services. This will happen if other software is using the True Vector engine.&quot;

    Any other suggestions?

  6. #6
    Join Date
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    Location
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    Posts
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    Default Re: Uninstalling ZoneAlarm


    <BLOCKQUOTE><HR>RexRowan wrote:
    You referred me to

    http://forum.zonelabs.org/zonelabs/b...ssage.id=77735

    Unfortunately, the second step is "Remove your current ZASS from the control panel --&gt; uninstall a program."

    When I attempt to do this, I get the familiar old "Uninstall ZoneAlarm" box, and when I click on the Uninstall button I get the same message that brought me to this forum in the first place: "TrueVector Internet Monitor was not uninstalled. The uninstaller was not able to stop the True Vector software services. This will happen if other software is using the True Vector engine."

    Any other suggestions?
    <HR></BLOCKQUOTE>Thanks for the Feedback.. I'll try to explain a more efective way to progress..1.) You can Not Uninstall ZoneAlarm while it is still running and trying to Protect your computer,as TrueVector will think that a HACKER or Trojan is trint to Uninstall ZoneAlarm.. http://s118.photobucket.com/albums/o.../th_1mad-1.gifHere is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..2.) Then remove this folders from your system:

    "Internet Logs" (windows directory)
    "Zone Labs" (under your Program Files folder)
    "Zonelabs" (under your Windows System32 folder)

    If you are not able to remove them, the boot in SAFE MODE and delete from SAFE MODE.

    Now Try to Re- install ZA again and shutdown any securityprograms you are running before installing ZA.

    Please post back with your progress report..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    rexrowan Guest

    Default Re: Uninstalling ZoneAlarm

    I mentioned this before, but when I open ZoneAlarm in order to uncheck Load ZoneAlarm On Startup, I get an empty box. At the top of the box it has the ZoneAlarm symbol and says, &quot;ZoneAlarm by Checkpoint&quot;, then there's a graphic that says, &quot;Internet&quot; with green and red progress bars saying In and Out, and a Stop sign. Below that, it's completely empty. So I can't uncheck it.

    Based on earlier instructions, I changed the target address in Uninstall ZoneAlarm Security Properties to &quot;C:\Prgoram Files\Zone Labs\ZoneAlarm\zauninst.exe&quot; /clean /rmlicense. Could this be confusing things?

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    Default Re: Uninstalling ZoneAlarm


    <BLOCKQUOTE><HR>RexRowan wrote:
    I mentioned this before, but when I open ZoneAlarm in order to uncheck Load ZoneAlarm On Startup, I get an empty box. At the top of the box it has the ZoneAlarm symbol and says, "ZoneAlarm by Checkpoint", then there's a graphic that says, "Internet" with green and red progress bars saying In and Out, and a Stop sign. Below that, it's completely empty. So I can't uncheck it.

    Based on earlier instructions, I changed the target address in Uninstall ZoneAlarm Security Properties to "C:\Prgoram Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense. Could this be confusing things?
    <HR></BLOCKQUOTE>Unfortunately that is the ProblemYour ZA Install is Corrupteted and you will not be able to Uninstall in the Normal Windows Mode..You will have to Re-Boot the computer into SAFE Mode following the following Instructions..--------------------------Then follow the steps below to ensure NO ZA left over are on your system before reinstalling
    The instruction are for XP, they are basically the same for VISTA (e.g. start --&gt; VISTA search box --&gt; and write the command)

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible
    .

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Now you should be able to re-Install ZoneAlarm.. (accept the Default setting, and Choose the TRUSTED ZONE and not the INTERNET Zone..then Reboot computer and chech Zone Alarms Program Control, Program Tab for the Following configuration..6.) NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..



    Good Luck..



    Please post back..

    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.473.000
    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:953506549
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200805.4135
    AntiSpam version:5.0.6.8903


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    rexrowan Guest

    Default Re: Uninstalling ZoneAlarm

    It's going smoothly so far. When I get to the Temp Directory (Step 22), I'm told to &quot;Select all of these files and delete them.&quot; I assume that this means folders as well as files?

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Uninstalling ZoneAlarm


    <BLOCKQUOTE><HR>RexRowan wrote:
    It's going smoothly so far. When I get to the Temp Directory (Step 22), I'm told to "Select all of these files and delete them." I assume that this means folders as well as files?
    <HR></BLOCKQUOTE>Your are Correct.. Delete everything in the %temp% directory that you cam delete..Good Job . http://s118.photobucket.com/albums/o...th_1way2go.gif.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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