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Thread: Registry Keys won't delete >Shut down ZA before Removal of ZA

  1. #1
    squeelkyaaaa Guest

    Default Registry Keys won't delete >Shut down ZA before Removal of ZA

    After uninstalling free Zone Alarm firewall, I notice registry fragments of the product still remain. Window's Defender even still thinks that it is the active firewall. When I attempt to delete any of the sub keys for Zone Labs in the registry under HKEY_CURRENT_USER/Software or HKEY_LOCAL_MACHINE/Software, I get the following
    message
    'Cannot delete registration : Error while deleting' . I'm running as administrator. and have set my permissions to full control for registry editing.
    Any ideas on how I might remove these leftover entries ?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Registry Keys won't delete


    <BLOCKQUOTE><HR>squeelkyAAAA wrote:
    After uninstalling free Zone Alarm firewall, I notice registry fragments of the product still remain. Window's Defender even still thinks that it is the active firewall. When I attempt to delete any of the sub keys for Zone Labs in the registry under HKEY_CURRENT_USER/Software or HKEY_LOCAL_MACHINE/Software, I get the following message 'Cannot delete registration : Error while deleting' . I'm running as administrator. and have set my permissions to full control for registry editing. Any ideas on how I might remove these leftover entries ?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>Try Deleteing those Files Links in Windows SAFE Mode..Here is the Instructions..
    Then follow the steps below to ensure NO ZA left over are on your system before reinstalling
    The instruction are for XP, they are basically the same for VISTA (e.g. start --&gt; VISTA search box --&gt; and write the command)

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible
    .

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories
    .

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Now you can try Re-installing ZoneAlarm or some other Firewall..
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:7.4.003.000 (Beta)
    TrueVector version:7.4.003.000
    Driver version:7.4.003.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:953444718
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200804.3745
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200806.4135
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    squeelkyaaaa Guest

    Default Re: Registry Keys won't delete

    I followed your instructions, and indeed, was able to delete the key entries. Thank you. However, Windows defender still thinks Zone Alarm is active.
    In performing a registry search, I do notice several Zone Alarm sub key entries under HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. particularly, .../.../.../network/..../.../root/LEGACY_VSDATANT. Other entries are listed under hex string subkeys. Should these also be deleted ?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Registry Keys won't delete


    <BLOCKQUOTE><HR>squeelkyAAAA wrote:
    I followed your instructions, and indeed, was able to delete the key entries. Thank you. However, Windows defender still thinks Zone Alarm is active. In performing a registry search, I do notice several Zone Alarm sub key entries under HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. particularly, .../.../.../network/..../.../root/LEGACY_VSDATANT. Other entries are listed under hex string subkeys. Should these also be deleted ?
    <HR></BLOCKQUOTE>Thanks for your Feedback..
    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories
    .

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant
    --------------------Also here is more information I found in the Database about "vsdatant"-----------------------(SAFE MODE issues). What I have tried to suggest, not to complicate too much the process of cleaning is to only remove the 'vsdatant' from the main 'CurrentControlSet' and not the others (CurrentControlSet 1 and 2). But if you would want you can alsodelete those entries.

    Have you tried to clean your files and registry with ccleaner (its free and quite effective)?
    Here: http://www.ccleaner.com/download/bui...wnloading-slim

    alsi I recomend you Scan your system with an online virus scanner, for example, this one:
    http://www.kaspersky.com/virusscanner

    Good Luck..Please post back with your progress report..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    squeelkyaaaa Guest

    Default Re: Registry Keys won't delete

    Yes, I've run CCleaner.
    I notice that my LAN communication stops working after following the maunal Zone Alarm removal instructions as directed. ( My Vista pc is networked to an XP pc via ethernet crossover cable.)
    Apparently, the adaptaer card driver is no longer happy. A system restore to a point just prior to
    the removal operations
    restores the LAN
    . What might I have done to cause this ?

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