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Thread: TrueVector

  1. #1
    carloq Guest

    Default TrueVector

    Can somebody help me please on this problem, would appreciate it greatly.
    I am tring to do a clean instale of free Zone Alarm but keep getting a error message stating that'setup is unable to shutdown the TrueVector service.
    Install can not continue without shutting down the TrueVector service. Please use the service manager to shut down the TrueVector service and re-start the installer programme.'
    I have looked in the service manager and this has been disabled but still wont work. I also followed the link advice from: *(
    http://forum.zonelabs.org/zonelabs/b...message.id=103




    Make sure hidden files and folders are shown. To do so open Windows Explorer. Depending on your OS click Tools or View and then Folder Options > View.

    Choose Show hidden files and folders, uncheck Hide protected operating system files (Windows 2000/XP/2003 only) and click OK.




    * Next go to Start > Search > Files and Folders. Make sure the location box is set to search your Local Hard Drive (usually C:\ ) or All Local Drives. Also make

    sure the Advanced Search Options are set to search subfolders and hidden files. Now copy the entire line below, paste it into the search
    box and click Search Now.




    Zonelabs; "zone labs"; "Internet logs"; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; **bleep**.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*







    A list of files and folders belonging to ZoneAlarm will appear in the Search Results pane.

    Note:
    if you re using McAfee software be sure to check the vsutil.dll if found: right click the file and choose Properties.Verify it belongs to ZoneLabs.

    If it does not do not remove it. Now proceed by deleting all ZoneLabs files and folders that were found.




    * Empty the Recycle Bin.
    )*

    got to this point easily but next step i dont know what to do? please explain more.




    * Now remove all ZoneLabs keys that may be left in the Windows registry. To do this copy the lines below and paste them into Notepad.

    Save the file as zabegone.reg, double click it and allow for the registry changes to be made.





    <div class="MsoNormal" align="center"><hr>

    REGEDIT4




    [-HKEY_CLASSES_ROOT\ZAMailSafe]




    [-HKEY_CURRENT_USER\Software\Zone Labs]




    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]




    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]







    Q: What Notepad?






    thanks in advance for any help.
    Carlo










    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: TrueVector

    Hi,

    PLEASE go to the following thread and hopefully it will solve your issue with ZA.

    http://forum.zonelabs.org/zonelabs/b...ssage.id=79235

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. jeffbarentine Guest

    Default Re: TrueVector

    I finally found out how to fix this problem.
    As the error message says to please stop the service I went into computer management and found out where the service was located.
    To fix this problem the quick and easy way:
    1) Locate this folder: C:\Windows\System 32\ZoneLabs2) Now Delete it.3) That's pretty much it.
    Try installing and let me know if this worked for you.

    p.s. for those of you who would ask, &quot;why not just stop or disable the TrueVector service?&quot;
    After doing so and waiting for my laptop to reboot, it still didn't work.
    You have to remove the folder above which actually contains the vsmon file.
    This will save you from scrounging through your registry and doing more harm than good.

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