Results 1 to 6 of 6

Thread: License key issues

  1. #1
    phnd Guest

    Default License key issues

    Since the update that was emailed to me which is supposed to fix the internet access problem ZA won't accept my license key. What do I need to do to fix the problem.
    Thanks

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: License key issues


    <BLOCKQUOTE><HR>Phnd wrote:
    Since the update that was emailed to me which is supposed to fix the internet access problem ZA won't accept my license key. What do I need to do to fix the problem.Thanks

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>

    It looks like your Registration Key in the WinXP Registry may have gotten Corrupted..

    Try a clean unistall of the program with the /rmlicense switch to remove the old License then reinstall the program and enter your valid license key again.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    ZA website in the release history section.

    <TABLE cellSpacing=0 cellPadding=0 width="90%" border=0><TBODY><TR><P style="FONT-WEIGHT: bold; FONT-SIZE: 14px">Recommended Actions -



    Download and install the latest versions which solve the loss of internet access problem here (English only):<LI>ZoneAlarm Internet Security Suite <LI>ZoneAlarm Pro <LI>ZoneAlarm Antivirus <LI>ZoneAlarm Anti-Spyware <LI>ZoneAlarm Basic Firewall </LI></TR></TBODY></TABLE>


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZA program now.Accept the default settings and Choose the TRUSTED ZONE and not the INTERNET ZONEReboot and do a manual Check for AV/AS Definition Updates..Good Luck..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:954885423
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4235
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    phnd Guest

    Default Re: License key issues

    George,
    I tried your suggestion twice with no luck.
    It still won't accept my registration so I went back to an older version then lowered the internet zone to medium.
    If that procedure works on other machines I don't know what I missed.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: License key issues


    <BLOCKQUOTE><HR>Phnd wrote:
    George,I tried your suggestion twice with no luck. It still won't accept my registration so I went back to an older version then lowered the internet zone to medium. If that procedure works on other machines I don't know what I missed.
    <HR></BLOCKQUOTE>on Rare Occations when Updating to a New Version of ZA, a few computers end up corrupting the License Key in the resistry and will not accept the New License key..The Remidy is to use the "\rmlicense switch to remove the old or corrupted licence key from the Windows Registry, sio that it will accept he correct or new license key..Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm from
    <TABLE cellSpacing=0 cellPadding=0 width="90%" border=0><TBODY><TR>



    Download and install the latest versions here (English only):

    <LI>ZoneAlarm Internet Security Suite <LI>ZoneAlarm Pro <LI>ZoneAlarm Antivirus <LI>ZoneAlarm Anti-Spyware <LI>ZoneAlarm Basic Firewall </LI></TR></TBODY></TABLE>


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZA program Accept the Default Settings and Choose the TRUSTED ZONE and not the Internet Zone..After Reboot you can go into ZA Overview/Product info and Re-Enter your Registration Key..Then Reboot your computer..You may also need to run a Manual update of your Anti-Virus/Anti-Spyware Definitions if not using the free Version..Good LuckPlease keep us posted on your progress..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955144755
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    phnd Guest

    Default Re: License key issues

    George,
    I've followed your proceedures twice more and still cannot put in my license key.
    I also
    tried a registry cleaner after the uninstall which didn't help either.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: License key issues


    <BLOCKQUOTE><HR>Phnd wrote:
    George, I've followed your proceedures twice more and still cannot put in my license key. I alsotried a registry cleaner after the uninstall which didn't help either.
    <HR></BLOCKQUOTE>
    If you did a Clean Uninstall with the \clean \rmlicense switches, that will remove all traces of your old license key and the new install will accept any Valid License Key for that version of ZoneAlarm..Now if it will not Accept your Key,1.) You may be entering the Key wrong? Key are Case Sencitive.. Most Alphanumeric letters are usuallu in Lower case, and some letters can be mitaken for other numbers or leters..Letter "Oh" and "Zero", Lower case "L" and Number one.. etc..2.) you may ant to contact Customer Service for Free and tell them about your License Key problem, www.zonealarm.com/csformor click on the Customer Service Icon at the bottom of this message..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •