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Thread: BSODs After Installing ZA Internet Security Suite

  1. #1
    alcofan Guest

    Default BSODs After Installing ZA Internet Security Suite

    I installed ZA Internet Security Suite (from a disk, followed by updates) on 6/29/08 on a Vista Home Premium (with automatic updates enabled) system. Windows Firewall is turned OFF. System had Norton Internet Security, which was uninstalled before ZA install. BSODs began soon after installation and occur several times a day while browsing the internet.
    The BSOD is wavy and nearly unreadable, but the error appears to be DRIVER_IRQL_NOT_LESS_OR_EQUAL. I looked at the forum entries for this error and tried to apply the fixes with no success. I have tried to contact Tech Support, but I receive no automated response at my regular email or at a new Hotmail account I set up.

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: BSODs After Installing ZA Internet Security Suite


  3. #3
    alcofan Guest

    Default Re: BSODs After Installing ZA Internet Security Suite

    I used the Norton Removal Tool, rebooted,
    and now I am waiting to see if the BSODs are gone. Thanks!

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: BSODs After Installing ZA Internet Security Suite


    <BLOCKQUOTE><HR>Alcofan wrote:
    I used the Norton Removal Tool, rebooted,and now I am waiting to see if the BSODs are gone. Thanks!
    <HR></BLOCKQUOTE>Thank you for your Feedback..If you still get BSOD's..Here is the ZoneAlarm Support Web-Page on BSOD solutions..http://www2.nohold.net/noHoldCust542...bsodcrash.htmlPlease post back with your progress report..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.006.000 (BETA)
    TrueVector version:8.0.006.000
    Driver version:8.0.006.000
    Anti-virus signature DAT file version:955615792
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200807.4245 &lt;== Last update Last Tue
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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