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Thread: ZA 7.0 and AVG 8.0 conflict

  1. #1
    kitsguru Guest

    Default ZA 7.0 and AVG 8.0 conflict

    I have had a problem with ZA and AVG conflicting - AVG would hang on manual or scheduled scan. I contacted AVG and they were able to reproduce the problem. They sent me the following reply:

    >> start AVG reply
    AS I stated earlier, by analyzing the dumps you sent I found out that
    the scan process is hung while trying to open file
    "C:\System Volume Information\tracking.log".

    There seems to be something rotten between System Restore and
    ZoneAlarm. Fortunately, I was able to reproduce the problem on my test
    machine:

    - installed AVG 8.0.138
    - installed ZoneAlarm 7.0.483
    - added a new disk volume, formatted it and restarted
    - scheduled a scan on this new drive
    - deadlock occurred

    Observations:

    1. The problem persists even if I completely uninstalled AVG. I just
    tried to view the "\System Volume Information\tracking.log" file on
    the new volume using a file viewer and the deadlock occurred even
    without AVG.

    2. The problem goes away when I disable loading of driver klif.sys,
    which is installed as a part of ZoneAlarm:

    File: klif.sys
    Verified: Signed
    Signing date: 10:41 15.5.2007
    Publisher: Kaspersky Lab
    Description: Klif Mini-Filter
    Product: Kaspersky Anti-Virus
    Version: 1.0.0.0
    File version: 7.0.0.122

    3. Simply disabling Anti-virus and Anti-spyware in ZoneAlarm's control
    panel doesn't help.

    4. Turning off System Restore for the affected drive and restarting
    doesn't help as well.

    Since ZA's uninstallation process doesn't allow to select individual
    components, I suggest to uninstall it as a whole and urge it's vendor
    to fix this issue.

    Thank you for your help.

    --
    Best regards,
    Jiri Bracek
    Core Development Team
    AVG Technologies
    >> end AVG reply

    I am hoping ZA team will pick up on this and look into the issue.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    mouserra Guest

    Default Re: ZA 7.0 and AVG 8.0 conflict

    I got the exact same email from AVG today for the same problem scan hangup at the same file I don't want to have to uninstall my firewall

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Default Re: ZA 7.0 and AVG 8.0 conflict


    <BLOCKQUOTE><HR>mouserra wrote:
    I got the exact same email from AVG today for the same problem scan hangup at the same file I don't want to have to uninstall my firewall
    <HR></BLOCKQUOTE>I recomend Installing ZAFREE 7.0.483.000 First, and the AVG 8.0after ZAFree is configured and running Smoothly..The simplest procedure is to:The New ZAFree 7.0.483.000 Requires a Minimum of Win WP with Service Pack 2 or SP3, and may not install if XP has not been Upgraded to SP2..1.)Download the ZAFree 7.0.483installerpreferably with IE7 and no Download Manager/accelerator like Get-Right) (Click the Red Download Now Button)ZAFreefor WinXP SP2 http://download.zonelabs.com/bin/fre...seHistory.html (zlsSetup_70_483_000_en.exe 44.6MB)2.) Please note that ZAFree does not always play nice with many security tools. For example, ad-aware, Ad-watch, AVG 8, spybotS&amp;D, Spyware Doctor, Spysweeper. For sure it cannot be installed if you have still another Antivirus software or Firewall (other than Windows Firewall) installed or active.

    To troubleshoot ZAFree issues it is highly recommendedthat youremove all the above and install them back on (if you really need to) after your ZAFreeis installed and configured and runningas it should. If you have not installed any of the above ensure that NO left overs areon the system (they can conflict with the ZA install).
    You must go into ZA Overview/Preferences and UN-Check "Load ZoneAlarm Free on Startup"3. Reboot the Computer. 4. Install the new ZA update (clean or upgrade) and Accept the default Setting,( Do not Accept the Free Trial of the Security Suite) Accept Auto-Learn Mode and Choose Trusted Zone, not the Internet Zone..
    Please Post back with your Progress Report..
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955615792
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    AntiSpam version:5.0.6.8903

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    kitsguru Guest

    Default Re: ZA 7.0 and AVG 8.0 conflict

    Following the above recommendation from ZA, I removed ZA and AVG and then re-installed ZA first and got it working, then installed AVG.

    All is now good in firewall/anti-virus land.

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