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Thread: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

  1. #1
    mikecanada Guest

    Default Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

    I get the message "Zonealarm client has stopped working" and asked by an MSFT window to stop program and install fails. This happens as the install is configuring the product. I am installing from a download. I had McAfee trial which I uninstalled it. Have windows firewall and defender running. I have also used cleaner to clean and no True vector service is running (task manager confirms it).
    Have already spent 5 hours, any URGENT help appreciated.
    Thanks
    Mike

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    mikecanada Guest

    Default Re: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

    HELP ANYBODY OUT THERE

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer


    <BLOCKQUOTE><HR>mikecanada wrote:
    I get the message "Zonealarm client has stopped working" and asked by an MSFT window to stop program and install fails. This happens as the install is configuring the product. I am installing from a download. I had McAfee trial which I uninstalled it. Have windows firewall and defender running. I have also used cleaner to clean and no True vector service is running (task manager confirms it).
    Have already spent 5 hours, any URGENT help appreciated.
    Thanks
    Mike

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Please note that ZASS for Vistadoes not always play nice with many security tools. For example, ad-aware, Ad-watch, AVG 8, spybotS&amp;D, Spyware Doctor, Spysweeper. For sure it cannot be installed if you have still another Antivirus software or Firewall (other than Windows Firewall) installed or active.
    2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..
    This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus, or Norton Security Suite 2008/2009when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to McAfee Removal Tool..http://service.mcafee.com/FAQDocumen...64&amp;lc=1033<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]

    NOTE: This tool is not compatible with Microsoft Windows 98 or ME.******** Important Notice ******** http://s118.photobucket.com/albums/o..._1readthis.gifIfyou have already installedAny Version of ZoneAlarm, there are several things you need to do, after you have removed all traces of Norton and Symantec with the (Norton Removal Tool) , before you install your New ZAFree, ZAPro, ZAAV orSecurity Suite 7.0.473.000 or ZoneAlarm7.1.254.000 for Vista************************************************** ************1.) I recommend downloading a FREETrash cleaner called ccleaner.exe from www.ccleaner.com and install it and run it with the default setting
    to clean out all junk from your Cashe, Temp Files and Recycle bin, even a good Registry cleaner.. Here is an alternate Site for a Slim version of ccleaner without the Yahoo Tool-bar.. http://www.majorgeeks.com/CCleaner_S...bar_d4191.html******** Important Notice ******** http://s118.photobucket.com/albums/o..._1readthis.gif2.) Now go into ZA Menu by double clicking on the ZA Tray icon and click on Overview, click on Preferences
    and Uncheck "Load ZA**** on Startup", then Reboot your computer.. this will remove TrueVector,vsmon.exe and other ZA drivers from memory, so that they will not conflict with the install of the New ZAFree, ZAPro, ZAAV orSecurity Suite, and also the major reason for TrueVector Errors on new installs..The other major cause of Install failure and True Vector errors is Conflict with 3rd party Security programs running during ZA install, like Webroot Spysweeper, Spyware Doctor, Bit Defender Conflicts because it has many of the features of ZASS..3.) As a General Rule to avoid Conflict you should Only run one Firewall and one Anti-Virus on the same computer..
    You can run Multiple Anti-Spyware programs, as long as the Anti-Spyware does not include some firewall or Anti-Virus Function to Conflict with ZA..as far as the WindowsXP firewall, ZA by default on install will turn OFF the Windows one way Firewall..Don't worry if Windows Security Center pops up a warning that it does not recognize ZA Firewall..
    There is a fix for that Cosmetic flaw in windows..Good Luck.. Please Post Back with your Progress Report..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.006.000 (BETA)
    TrueVector version:8.0.006.000
    Driver version:8.0.006.000
    Anti-virus signature DAT file version:955692100
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200807.4245 &lt;== Last update Last Tue
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    mikecanada Guest

    Default Re: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

    George, I do not get the ZA icon to be able to say don't load at startup, what other way can I get to it to stop it at startup.ThanksMike

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

    Try the Uninstall/Re-install in SAFE Mode..http://forum.zonelabs.org/zonelabs/b...ssage.id=79575Try this instead. It will guarantee that you'll have no problems with the uninstall or install.Safe Mode clean uninstall followed by install
    1) Reboot into Safe Mode
    2) Append " /clean /rmlicense" (without quotes) to ZoneAlarm uninstall shortcut Target
    Target field: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense
    3) Uninstall from shortcut; when ZoneAlarm requests reboot, reboot into Safe Mode
    4) http://forum.zonelabs.org/zonelabs/b...message.id=103
    5) Install ZoneAlarm in Safe Mode; when ZoneAlarm requests reboot, reboot into Normal Mode
    Most are hesitant to do these steps in Safe Mode, but consider this: there are no more steps than there are with Normal Mode boots, and secondly, Safe Mode guarantees that only the absolutely necessary Window drivers and processes are loaded. And of course, True Vector isn't loaded either.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    mikecanada Guest

    Default Re: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

    Hi George,
    I went into safe mode changed the shortcut to include the /clean /rmlicense switches and ran it. Then rebooted the machine in safe mode and installed again. Still does not work.
    Some additional information. Now on un install it did ask me to remove true vector; On install at 7% and 58% a little window flashed at top left but disappears before I can read what it said.
    Any other suggestions
    Thanks
    Mike

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

    Thank you for your Feedback..The simplest procedure for Ininstalling ZA is to:1.Download the ZA 7.0.483installerpreferably with IE7 and no Download Manager/accelerator like Get-Right) (Click the Red Download Now Button)ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.html ZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZAAS http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gif

    5.)- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel. 6.) NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955730962
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    AntiSpam version:5.0.6.8903


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    mikecanada Guest

    Default Re: Cannot install Zonealarm Security Suite on Vista home premium SP1 on an Acer

    As mentioned earlier, there is no ZA icon to to click to say dont load at startup. I have tried in safe mode as per your instructions that did not work either. Is there a list of services that you know I coulod stop that might intrfere with the install (it could be that some dll's are being used so the install is failing.
    Thanks
    Mike

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