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Thread: Antivirus to Internet Security trial conversion

  1. #1
    nskyvz Guest

    Default Antivirus to Internet Security trial conversion

    I have recently installed the Antivirus trial. I would like to try the Internet Security product instead. Do I need to uninstall the Antivirus product before installing the IS product, and can I use the UPGRADE option to retain the settings I have already established? Any recommendations as to which product to use? Thanks in advance.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Antivirus to Internet Security trial conversion


    <BLOCKQUOTE><HR>nskyvz wrote:
    I have recently installed the Antivirus trial. I would like to try the Internet Security product instead. Do I need to uninstall the Antivirus product before installing the IS product, and can I use the UPGRADE option to retain the settings I have already established? Any recommendations as to which product to use? Thanks in advance.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..
    I just did aClean Uninstall: (and everything works OK..(you may have to go into Program Control and check the settings for your other programs..)Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    ZA website in the release history section.

    http://download.zonealarm.com/bin/fr...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot


    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now You can Re-install the ZA program. Accept the default setting and choose TRUSTED ZONE and not the INTERNET ZONE..follow on screen instructions..Good Luck..Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. that is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer stats to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up.. and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why in "Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of trueVector/vsmon.exe can bee installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gif

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel. --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite 32-Bit version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:956018692
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245 &lt;== Not Updating Yet
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    nskyvz Guest

    Default Re: Antivirus to Internet Security trial conversion

    Thanks. I uninstalled the Antivirus then installed Security Suite. Had no problems and all seems well at this point. Thanks for the reference to the cleaner package. It seems to work great. I had thought I was fairly clean - NOT! Steve

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Antivirus to Internet Security trial conversion


    <BLOCKQUOTE><HR>nskyvz wrote:
    Thanks. I uninstalled the Antivirus then installed Security Suite. Had no problems and all seems well at this point. Thanks for the reference to the cleaner package. It seems to work great. I had thought I was fairly clean - NOT! Steve
    <HR></BLOCKQUOTE>

    Your welcome,

    Thank you for the Feedback on your Progress..


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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