Until yesterday I had been using ZASS 7.0.473.00 without any problems, but I thought it was wise(?) to upgrade to 7.0.483.00 even though I have not been rushing to install the problem MS security update. I first updated my anti-virus and anti-spyware settings, ran a scan for both, backed up my settings, and backed up my harddrive. I downloaded the program from this site using Firefox, which has never caused me a problem in prior upgrades (including my updgrade from ZA 6.5 about two months ago). Following the procedure in GorgeV's recent posting, I unchecked "Load Zone Alarm on Startup" and rebooted before running the installer. I did an upgrade install rather than clean install because I was changing from the most recent version, and then rebooted. All seemed to go smoothly, and I can access the internet. Then I ran a manual check for anti-virus/anti-spyware updates. The download of new anti-virus DAT files took took a few minutes, but the update box said it was successful. However it then said that the anti-spyware update failed because:
Cannot parse XML file C:\Windows\system32\Zonelabs\\ZoneAlarm.xml [The double \\ is not a typo.]
I tried rebooting and trying again, and having ZA automatically check for updates in an hour, both without success.
When one tries to open ZoneAlarm.xml in a firefox window one gets (with the opening less-than sign and closing greater-than sign around "\Server" deleted):
XML Parsing Error: not well-formed
Line Number 1, Column 4:
In DOS, I find the file has has the archive bit set and has 346 bytes, as compared to the .69 Kbytes in the file in the harddrive backup I made earlier. I hesitated to reset the archive bit and restore the old 7.0.473 version from the backup, because I didn't know if that would foul up anything elsewhere in ZA or in the registry.
When opening my current ZoneAlarm.xml in DOS or Wordpad, one gets (with the less-than and greater-than signs that enclose each line deleted, because the posting program considers it to create invalid HTML):
Feature Name="System" Version="7.0"/
Feature Name="Firewall" Version="7.0"/
Feature Name="Anti-Spyware" Version="7.0"/
I also notice that the ZA alert logs do not show the scans that I ran yesterday before the upgrade.
Clicking on About provides:
ZoneAlarm Security Suite version:7.0.483.000
Anti-virus engine version:3
Anti-virus SDK version:220.127.116.11
Anti-virus signature DAT file version:957460824
Anti-spyware engine version:18.104.22.168
Anti-spyware signature DAT file version:01.200808.4385
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite