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Thread: A problem after upgrading from Ver 7 to Ver 8 of ZAISS

  1. #1
    rajah Guest

    Default A problem after upgrading from Ver 7 to Ver 8 of ZAISS

    This morning I upgraded from Ver 7 to Ver 8 of the Internet Security Suite.
    It installed successfully but I am noticing that it is taking more than a minute for the Windows Login screen to come up from the screen saver mode.
    Also, it is taking a long time for the password box to come up after I click the User Account icon.
    Does any one have a fix for this?
    I did not have this problem in Ver 7.

    Operating System:Windows XP Pro x64
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    prof_fate Guest

    Default Re: A problem after upgrading from Ver 7 to Ver 8 of ZAISS


    <blockquote><hr>Rajah wrote:
    This morning I upgraded from Ver 7 to Ver 8 of the Internet Security Suite.
    It installed successfully but I am noticing that it is taking more than a minute for the Windows Login screen to come up from the screen saver mode.
    Also, it is taking a long time for the password box to come up after I click the User Account icon.
    Does any one have a fix for this?
    I did not have this problem in Ver 7.

    Operating System:
    Windows XP Pro x64
    Product Name:
    ZoneAlarm Internet Security Suite

    <hr></blockquote>First thing is that ZoneAlarm is 32-Bit,(There is no 64-Bit Version of ZoneAlarm)
    and will not work or Install on WinXP 64-bit
    ..
    So I think that you have Windows XP Pro 32-bit on a Computer with a 64-bit CPU, Not WinXP Prp 64 Bit..Otherwise No Version of ZoneAlarm would Install or Work on you computer..
    There are Over 60 Million Users of32-Bit
    ZoneAlarm World Wide.. This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..
    IMHO, I would recommend
    Contacting ZoneAlarm Tech Support Directly
    for FREE at
    www.zonealarm.com/tsform
    (preferably with IE Browser)

    The more people who report all the Details of their problem to ZA Tech Support, the sooner a Fix will be available..
    The more Complete details you provide the better they can understand your problem.
    Good Luck..Please Post back and let us know what you find out from Tech Support..
    ---------------------------------------------------------
    My XP SP3 32-Bit
    Configuration:
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958698279
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4545
    AntiSpam version:5.0.61.9957


  3. #3
    rajah Guest

    Default Re: A problem after upgrading from Ver 7 to Ver 8 of ZAISS

    I believe I have a Windows XP Pro 32 bit not 64 bit.
    I have a regular laptop.
    I mentioned 64 bit as that was the only option in the drop down list offered to me for Windows XP Pro.
    I did uninstall Version 8 of ZAISS and did a clean install of this version and I am getting the same problem - takes a long time to go from the sreen saver mode to the Windows Logon screen and takes a long time for the password box to open up once I click on the User account button.

  4. #4
    prof_fate Guest

    Default Re: A problem after upgrading from Ver 7 to Ver 8 of ZAISS

    I'll Repeat the last part of my Previous Reply..
    IMHO, I would recommend
    Contacting ZoneAlarm Tech Support Directly
    for FREE at
    www.zonealarm.com/tsform
    (preferably with IE Browser)

    The more people who report all the Details of their problem to ZA Tech Support, the sooner a Fix will be available..
    The more Complete details you provide the better they can understand your problem.
    Good Luck..Please Post back and let us know what you find out from Tech Support..---------------------------------------------------------
    My XP SP3 Configuration:
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958751962Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4555
    AntiSpam version:5.0.61.9957

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