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Thread: Version 8.0.020 upgrade issues fix

  1. #1
    sacrebleu Guest

    Default Version 8.0.020 upgrade issues fix

    Hi all,

    The only way I found to fix the 8.0.020 upgrade or clean install issues of PC's going slow etc was to uninstall and re-install the last version. Spent 5 hours trying to install!

    reason for slowness is a permissions issue in the registry which cause the truevector service to be unaable to locate vsmon.exe and other files, and then the truevector service starts up and stops and restarts every 5 seconds and makes your pc so sloooow!

    To install you may have to disable the truevector service whilst you de-install the v8.0.020 version (In the services panel)

    Guru, please can you make the last working version available on the zonealarm web so that people can get back up and running whilst this issue is sorted out?

    Regards

    Andy

  2. #2
    morey Guest

    Default Re: Version 8.0.020 upgrade issues fix

    You can see the latest approved versions here and download them directly:
    http://download.zonealarm.com/bin/fr...ml#8.0.015.000
    After downloading the proper one, rest your cursor on the file and its version number will appear in a pop-up window.

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Version 8.0.020 upgrade issues fix


    <BLOCKQUOTE><HR>sacrebleu wrote:
    Hi all,

    The only way I found to fix the 8.0.020 upgrade or clean install issues of PC's going slow etc was to uninstall and re-install the last version. Spent 5 hours trying to install!

    reason for slowness is a permissions issue in the registry which cause the truevector service to be unaable to locate vsmon.exe and other files, and then the truevector service starts up and stops and restarts every 5 seconds and makes your pc so sloooow!

    To install you may have to disable the truevector service whilst you de-install the v8.0.020 version (In the services panel)

    Guru, please can you make the last working version available on the zonealarm web so that people can get back up and running whilst this issue is sorted out?

    Regards

    Andy
    <HR></BLOCKQUOTE>Hello,ZoneAlarm is still investigating and collecting data on the Slow shutdown, slow coming out of Standby and slow logging off user issue. The automatic update for 8.0 was turned off.We recommend that users uninstall 8.0 and reinstall 7.http://download.zonealarm.com/bin/fr...seHistory.htmlhttp://download.zonelabs.com/bin/fre...ory_vista.htmlWhen a improved version is ready the automatic update notification will let you know in the client.
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.057.000 (32-Bit) BETA
    TrueVector version:8.0.057.000
    Driver version:8.0.057.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:960796443
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4725
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    greengiant Guest

    Default Re: Version 8.0.020 upgrade issues fix

    George,
    When you state, &quot;The automatic update for 8.0 was turned off.&quot;, does that mean that we who are still running ZASS 8.0.20.000 are not getting anti-virus and anti-spam updates?
    If so, I'll go back to ZASS 7....

    I can't find anywhere on the site that lists the current signatures for each version.
    Thanks for you help!
    GreenGiant
    WinXPPro SP2
    Intel Pentium 4, 2.80GHz
    2.50 GB of RAM
    ZoneAlarm Security Suite version:8.0.020.000
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:960970160
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4735
    AntiSpam version:5.0.61.9957


  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Version 8.0.020 upgrade issues fix

    Check ZA Menu, Overview/Preferences.. that was the Automatic Updates I was refering too..The AS/AS Updating ever Hour on the Hour is being looke into bt the Software Developers..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.057.000 (32-Bit) BETA
    TrueVector version:8.0.057.000
    Driver version:8.0.057.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:960985302
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4745
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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