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Thread: Problems after downloading ZASS8 > may be a Microsoft Windows issue

  1. #1
    antonw Guest

    Default Problems after downloading ZASS8 > may be a Microsoft Windows issue

    Like so many others I have major problems since updating to ZASS8.I am unable to restore to any previous dates, I have blank screens, everything is taking an age, and the CPU is running at up to 100%. How can I safely go back to ZASS7?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    Default Re: Problems after downloading ZASS8

    Hi!boot in SAFE MODE and uninstall from there (XP add/remove programs).Boot in normal mode and install the previous version, here:http://download.zonealarm.com/bin/fr...seHistory.htmlCheers,Fax

    Click here for ZA Support
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  3. #3
    antonw Guest

    Default Re: Problems after downloading ZASS8

    Thanks for the information, that should work with my PC, butI have the same problem with my portable and there I cannot get into the Safe Mode. If I press F8 on start up I get a window which gives me the choice

    CD/DVD
    Hard Drive
    Realtek Boot Agent

    is there another way of getting into the safe mode? I don't have a CD, and Restore will not work. Thanks for any advice. Cheers

  4. #4
    Join Date
    Nov 2004
    Location
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    Default Re: Problems after downloading ZASS8

    Hi!yes, probably is another function key.. happens in laptops.See here how to do it with MSCONFIG:http://www.bleepingcomputer.com/tuto...utorial61.html(under: Using the System Configuration Tool Method)Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    hammernu Guest

    Default Re: Problems after downloading ZASS8

    I have the same problem with my Dell laptop. Try either holding down the F8 key or tapping it repeatedly while booting.

  6. #6
    antonw Guest

    Default Re: Problems after downloading ZASS8

    Thanks for your help. Both computers are now running again with ZASS7, as they were before I downloaded ZASS8.
    A slight problem with my Portable still, I cannot open the Windows Help box, nor can I display the help messages of Zone Alarm. Any ideas? Regards AntonW

  7. #7
    Join Date
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    Default Re: Problems after downloading ZASS8


    <blockquote><hr>AntonW wrote:
    A slight problem with my Portable still, I cannot open the Windows Help box, nor can I display the help messages of Zone Alarm. Any ideas? Regards AntonW
    <hr></blockquote>


    Are you perhaps using ZA ForceField?
    If yes, try to shut it down, if not.. ignore my suggestion.
    Don't know what it could be or mean.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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