I'm still stuck trying to get back to normal after being affected by the upgrade to v8.0.020.000. I have Windows XP Home Edition.
I followed advice inhttp://forum.zonelabs.org/zonelabs/b...ssage.id=81430and successfully uninstalled v8. However deleting the various files as recommended took a very long time. Some failed saying something like 'cannot access or read source file'. I then deleted the ZA registry entries, rebooted in Safe Mode with Networking and then installed 7.0.483.00, all as advised in the above link. The download file I used is called zaasSetup_70_483_000_en. I've been trying to recover for so long now I can't remember which site I got this download file from.
After installation ZA asked me to reboot which I did. It then presented me with 3 choices - Continue Trial, Buy now or Update licence key if already purchased. I chose the latter and copied my licence key into the box available but was told that my licence key is invalid.
Eventually I had no other choice but to select ' Continue Trial' which means I have 15 days of use left, even though I renewed my licence in July 2008. Is this something anyone here can help me with or should I report this to Tech Support? I've tried changing licence by selecting the ZA icon in the system tray. I am just copying the key from a notepad file and pasting into the slot. I am not typing anything. I get 'The licence key you entered is not valid. Please try again.'
Any advice gratefully accepted as I'm at the end of my tether with this upgrade.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite