Results 1 to 2 of 2

Thread: Need help reinstalling ZA free!

  1. #1
    sharlanna Guest

    Default Need help reinstalling ZA free!

    I've had zonealarm free installed for a long time with now problems. Then all of a sudden today it didn't load when I restarted my pc. I unstalled it and reinstalled it today but no matter what I do it wan't install. When I try to reinstall I keep getting this message that install can't contine without logging into the Truevictor service and to please use the service manager to shut down the truevictor service and then restarting the installer program.
    I haven't a clue as to what this means. HELP!

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Need help reinstalling ZA free!


    <BLOCKQUOTE><HR>Sharlanna wrote:
    I've had zonealarm free installed for a long time with now problems. Then all of a sudden today it didn't load when I restarted my pc. I unstalled it and reinstalled it today but no matter what I do it wan't install. When I try to reinstall I keep getting this message that install can't contine without logging into the Truevictor service and to please use the service manager to shut down the truevictor service and then restarting the installer program.I haven't a clue as to what this means. HELP!

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>
    The simplest procedure is to:1.Download the ZA 7.0.483installerpreferably with IE7 and no Download Manager/accelerator like Get-Right) (Click the Red Download Now Button)ZAFree http://download.zonelabs.com/bin/fre...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gifTry a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm from
    ZA website in the release history section.

    ZAFree http://download.zonelabs.com/bin/fre...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZAFree program now. accept the default setting, no not accept the Trial of ZA Security Suite,Choose Trusted Zone and not the Internet Zone..Reboot..Good Luck..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •