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Thread: vsmon.exe apparently not running

  1. #1
    harwood Guest

    Default vsmon.exe apparently not running

    First noticed that the ZA icon wasn't in the system tray. A virus scan (AVG free) identified 10 items it classified as trojan horse; all were ZoneLabs vsmon.exe. I let AVG remove all these items.

    After this I found that my browsers (Firefox2 and IE7) couldn't access the Internet. No problem with email (Outlook) and utilities that connect to the Internet. Just the browsers.

    Finally, in Windows task manager: zlclient.exe is running, but vsmon.exe flashes on for about half a second, disappears for two or three seconds, appears again for half a second, disappears, etc., etc.

    I would be grateful for any guidance on what I should do now.

    Operating System:Windows 2000 Pro
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    drgnknt Guest

    Default Re: vsmon.exe apparently not running

    I had the same issue yesterday and can't get zonealarm to run. I can't reinstall. It keeps wanting to reboot. It says disable truvector which I can't find running.

  3. #3
    harwood Guest

    Default Re: vsmon.exe apparently not running

    I solved the problem by doing a clean uninstall, then reinstalling ZA. I followed the steps described at this link:

    http://www.spywareinfoforum.com/inde...t=#entry445200

  4. #4
    drgnknt Guest

    Default Re: vsmon.exe apparently not running

    Sorry I should have added XP SP2, AVG 8.0.173, Best guess on ZL is version 7.0. This is what AVG says Trojan horse Agent_r.cx

    c:\windows\system32\zonelabs\lib\licenseui.zip.dll , also insert thes after lib\ configwizard.zip.dll, also zui.zip.dll, also zpy.zip.dll, also zlsvc.zip.dll

  5. #5
    harwood Guest

    Default Re: vsmon.exe apparently not running


    <blockquote><hr>drgnknt wrote:
    This is what AVG says Trojan horse Agent_r.cx c:\windows\system32\zonelabs\lib\licenseui.zip.dll , also insert thes after lib\ configwizard.zip.dll, also zui.zip.dll, also zpy.zip.dll, also zlsvc.zip.dll
    <hr></blockquote>


    Same thing I got. The steps I linked to in my previous post did the trick.

  6. #6
    prof_fate Guest

    Default Re: vsmon.exe apparently not running


    <blockquote><hr>drgnknt wrote:
    I had the same issue yesterday and can't get zonealarm to run. I can't reinstall. It keeps wanting to reboot. It says disable truvector which I can't find running.
    <hr></blockquote>Please Read the Following ZA Forum Link..
    http://forum.zonelabs.org/zonelabs/b...ssage.id=73798
    http://forum.zonelabs.org/zonelabs/b...ssage.id=34772
    Here is a List of the Most common User problems..
    a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS..

    That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..
    and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..

    That is why
    &quot; if Load ZoneAlarm on startup in not Un-checked&quot; and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..
    That is why it is very Important to use the Un-Check &quot;Start ZA on Startup&quot; method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..
    b.) some Computer Users think


    http://s118.photobucket.com/albums/o...2/th_1what.gif

    that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better?
    http://s118.photobucket.com/albums/o.../th_1mad-1.gif


    5.)- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154
    . Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <hr>

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.

  7. #7
    harwood Guest

    Default Re: vsmon.exe apparently not running

    Thank you, Prof. Very helpful.

    One puzzle: If the ZA icon doesn't show in the tray -- which is what happened in my case -- is there another way to open the ZA control center? Need to do that in order to uncheck the startup box.

    Thanks again.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: vsmon.exe apparently not running

    Try this instruction to remove ZA completely?Here: http://forum.zonelabs.org/zonelabs/b...message.id=103.Then Re-Install ZAFree again, and get it running good befor installing AVG etc..1.Download the ZA 7.0.483installerpreferably with IE7 and no Download Manager/accelerator like Get-Right) (Click the Red Download Now Button)ZAFree http://download.zonelabs.com/bin/fre...seHistory.html
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    harwood Guest

    Default Re: vsmon.exe apparently not running

    <blockquote><hr>GeorgeV wrote:
    Try this instruction to remove ZA completely?

    Here: http://forum.zonelabs.org/zonelabs/b...message.id=103.
    </blockquote>


    Problem with this instruction: &quot;Right click the ZoneAlarm systray icon and click Restore ZoneAlarm Control Center. Go to Overview &gt; Preferences and uncheck Load ZoneAlarm at startup.&quot;

    In my case, the systray icon wasn't there. As I asked in a nearby post, is there any way to open the ZA Control Center when the tray icon is missing?

    I took ZA off the startup HKLM/Run menu before uninstalling ZA. That apparently worked.

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