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Thread: Zonelabs website partially available

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  1. #1
    mawi Guest

    Default Zonelabs website partially available

    Since 15 October my spyware definitions aren't updating anymore. Furthermore the website of Zonelabs is practically not working for me. I also got a automatic update notice to update ZA Internet Security 8 and the link to download the update isn't available. Is anyone having these problems as well??? This is the link that I was provided with: http://update.zonelabs.com/downloadr...qId=1315393490

    Anyone out there knows what's going on?? I also can't update via the release history link, that's also not working..... I also notice that Microsoft released a number of security updates on October 14th, could one of these updates be causing a problem with ZASS ?? Who has been having problems?? Here is a list of the updates I got:

    KB956841
    KB956390
    KB957095
    KB954211




    Operating System:
    Windows Vista Home Premium
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Internet Security Suite

    Message Edited by mawi on 10-16-2008 09:28 PM

  2. #2
    Join Date
    Nov 2004
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    Default Re: Zonelabs website partially available


    <BLOCKQUOTE><HR>mawi wrote:
    I also notice that Microsoft released a number of security updates on October 14th, could one of these updates be causing a problem with ZASS ??
    <HR></BLOCKQUOTE>Hi!no, unless you were running an old version of ZA.
    Right click on the ZA icon near the clock --&gt; about --&gt; copy to clipboard --&gt; paste it here.Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mawi Guest

    Default Re: Zonelabs website partially available

    ZoneAlarm Security Suite version:8.0.020.000
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:961579790
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4775
    AntiSpam version:5.0.61.9957

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zonelabs website partially available

    HI!this version is not affected by the MS update. Most probably your settings got corrupted somehow.First try to reset them. This way:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootDo not restore any previous back of the settings and check if the PC can connect correctly.If this works, download the update here:www.zonealarm.com/zasuitedownload/1. On you current ZA UNcheck "Load ZA.. at startup"2. Reboot the PC3. Install the new update and choose 'clean install' to start from a clean ZA.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    mawi Guest

    Default Re: Zonelabs website partially available

    Try what you said, it didn't work! Still can't access ZA to download anything. I have full functionality for the rest and can access any website, except ZoneLabs download pages!

    Just to check if it's maybe something wrong with my computer I tried downloading a trail version of Kaspersky Internet Security 2009 and it downloaded without problems. So it must be something wrong with the website of ZA.

    Message Edited by mawi on 10-16-2008 10:15 PM

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zonelabs website partially available

    Hi!right click the ZA icon and select shutdown. Wait that ZA shutdown and try to download...Can you actually go to the page? If not, its not ZA...if yes, than follow the rest of the instructions.Cheers,Fax

    Message Edited by fax on 10-16-2008 10:15 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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