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Thread: Computer will not shut down

  1. #1
    ccg Guest

    Default Computer will not shut down

    Could someone let me know how to obtain assistance since my computer will not shut down. I have version 8.0.059.000 and use Windows XP.
    Thank you.


    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Computer will not shut down

    Hi!
    could you please provide more information about what is running on your system?
    Did you try to shutdown ZA before shutting down the PC? Any difference?

    DO you run any other security tool apart from ZA?
    Did you try to reset the ZA settings in case your ZA database got corrupted?

    This way:
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Please note that with a valid license you can contact, free of charge, the ZA technical support at: www.zonealarm.com/tsform

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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