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Thread: unable to uninstal

  1. #1
    fkznealrm Guest

    Default unable to uninstal

    today i installed a trial version of ZA. After i realized i didn't like it, i uninstalled it. Now I'm unable to browse on IE 7 (firefox works), or get online using yahoo messenger (pidgen works). I've tried all the manual uninstall directions i can find. I've tried cleaning my registry of all the left over **bleep**. nothing is working. please help me remove this garbage.

    Also, i thought maybe i could reinstall zonealarm and mess with the setting to get it to work. the funny thing is, now the zasuitesetup.exe prog can't connect to download the msi package.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    michael_uk Guest

    Default Re: unable to uninstal

    Can't uninstall mine either.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: unable to uninstal

    Hi!

    first remove ZA from XP add/remove programs then:

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    fkznealrm Guest

    Default Re: unable to uninstal

    Hi,

    I've followed those instructions exactly, and i'm still unable to use IE, yahoo IM, and some other programs to connect to the internet. These programs work when i boot in safe mode with networking and they worked fine before i installed zonealarm yesterday. Please help me fix this. I'd appreciate if you emailed me a phone number where i could receive free technical support. the problems and inconvenience ZA has caused me are ridiculous.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: unable to uninstal

    Hi!
    if you have a valid license, you can contact ZA technical support, free of charge, at www.zonealarm.com/tsform

    Note that ZA staff does not monitor this board, we are all users helping each other.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    fkznealrm Guest

    Default Re: unable to uninstal

    i don't have a license. and i'll never buy one from a company that fails to support a product that cripples a system. it seems like there are plenty of other people that have IE break after using za.. i can't even use zasuiteSetup_en.exe to try to install it again, because even it can't connect to the internet.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: unable to uninstal

    Hi!sorry to hear you do not have a license...Personally I had never problem with the updates, most of the time is due to misconfiguration.But I never used the free version.May be other users here have an idea why your connection does not work.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    kingkoala Guest

    Default Re: unable to uninstal

    Let's check if an IE7 addon is causing a problem.
    You can run IE7 without addons by typing the following in the winXP run box

    "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

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