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Thread: Can not upgrade ZA suite 80-0590 on XPpro sp3

  1. #1
    nesko Guest

    Default Can not upgrade ZA suite 80-0590 on XPpro sp3

    When i begin the install of this upgrade I get a series of error messages.

    1. Installing:GLBDB.temp - Entry Point Not Found
    the procedure entry point CM_DevNode_Status could not be located in the dynamic link library SETUPAPI.dll

    2. Error
    could not load the DLL library
    C:\docume~1\Dannes~1\Locals~1\Temp\10158230017\vs. dll
    The specified procedure could not be found.

    Then the install shuts down. I have tried shutting down ZA before install.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Can not upgrade ZA suite 80-0590 on XPpro sp3

    Download version 8.0.059.000 from here:
    http://download.zonealarm.com/bin/fr...059_000_en.exe
    In your currently running version, uncheck Overview > Preferences > Load ZoneAlarm Security Suite at startup.
    Reboot.
    Allow ZoneAlarm to do a clean uninstall:

    Start > All Programs > ZoneAlarm, right-click Uninstall, select Properties;


    Add " /clean" (without quotes: <space>/clean) to the end of the Target field;

    After adding " /clean", the Target field will look like this:

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

    Uninstall ZoneAlarm:
    Start > All Programs > ZoneAlarm > Uninstall ZoneAlarm Security
    Install version 8.0.059.000.

    Message Edited by HammerNU on 10-24-2008 01:06 PM

  3. #3
    nesko Guest

    Default Re: Can not upgrade ZA suite 80-0590 on XPpro sp3

    Tried to uninstall ZA as per your instructions, but got the exact same error message #1& #2 that I listed origninally. So I can not uninstall ZA by this method. Tried it thru control panel add/remove with same result.

  4. #4
    hammernu Guest

    Default Re: Can not upgrade ZA suite 80-0590 on XPpro sp3

    Follow these uninstall procedures:
    1) Reboot into Safe Mode with Networking2) http://forum.zonelabs.org/zonelabs/b...message.id=103




    In the above link, start after the second *REBOOT3) Reboot into Normal Mode4) Try the install again
    If you have any other security software, prevent it from loading before doing the install in step 4).

    Message Edited by HammerNU on 10-25-2008 01:48 PM

  5. #5
    nesko Guest

    Default Re: Can not upgrade ZA suite 80-0590 on XPpro sp3

    I am sorry but this does not work, I get the same error messages in safe mode as i do in normal mode. I can not manally delete the files in the ZA program folder because they are protected.

    I need a manual way of deleting or uninstalling this program.

  6. #6
    hammernu Guest

    Default Re: Can not upgrade ZA suite 80-0590 on XPpro sp3

    Are you certain you're logged into an account with Administrator
    privileges?

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