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Thread: 8.0.059 update frequency

  1. #1
    geofizzell Guest

    Default 8.0.059 update frequency

    Hi Everyone,

    According to my anti-virus log, no matter what updating frequency I select 3,6,12 or 24hr, ZASS will update every hour. Any ideas?
    George

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: 8.0.059 update frequency

    Hi!yes, please report it to ZA technical support at: www.zonealarm.com/tsformPleas post back if they give you any information or solution.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ananda Guest

    Default Re: 8.0.059 update frequency

    On both my computers, the update also happens every hour.It shows so in the Main Anti-virus Panel, but not always in the log-files.It does when there is a real AV-update (fortunately so!), it does not always do so when there is no AV-real update.But I cannot say this hourly update is a pain in my computers. No, not at all.
    Kind regards,
    Ananda

  4. #4
    geofizzell Guest

    Default Re: 8.0.059 update frequency

    Hi Fax,
    I will post my reply from ZA when they answer.
    Thanks,
    George

  5. #5
    geofizzell Guest

    Default Re: 8.0.059 update frequency

    Hi Ananda,
    I noticed also that they are not logged. When I get a response from them I will post it.
    Thanks,
    George

  6. #6
    ananda Guest

    Default Re: 8.0.059 update frequency -> Geofizzell

    Some time ago, Fax said:
    http://forums.zonealarm.com/zonelabs...ssage.id=82155
    I reported the phenomenon in question to ZA Tech Support, and got as answer to RESET things - which I have not done so far.It would be nice to see what they will answer you.
    Now Fax was right in a way: why log an update if there hasn't been one?Still, the question remains: why log a non-existing AV-update only
    now and then, at random?We assume it is not a big problem. BUT if they do similar things in other parts of ZASS, then it
    might be
    a different menu altogether.
    See you!
    Ananda


  7. #7
    grumpybill Guest

    Default Re: 8.0.059 update frequency -> Geofizzell

    I am set to update every 24 hours, but it's happening more like every two or three.
    I reported this to Tech Support and was told to do a clean re-install.
    I did, but there was no difference in behavior.
    I reported that, and was told to look at my startup programs and see which one was causing the problem.
    I don't understand how a startup program could affect the frequency of a ZA antivirus update, but I went through the motions anyway, with negative results. I don't see much point in telling them that -- it looks as though they don't want to admit to the problem and are just going through the motions.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: 8.0.059 update frequency -> Geofizzell

    Hi!its important you go back to them and report that what they suggested did not resolved the udpate frequency issues.Once they have performed all troubleshooting steps they will escalate uppper..Thank youCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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