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Thread: Updating to (8.0) Error Message on a Vista Computer during Install attempt

  1. #1
    andy_wayne Guest

    Default Updating to (8.0) Error Message on a Vista Computer during Install attempt

    I got a notice that a newer version (8.0) was available, so I downloaded it to upgrade. It took a long time, because it was 50 megs and I'm on dialup. After it downloaded, I tried to install it, and it said:

    "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

    I don't know what this means, or how to fix it so I can install it. Help! Thanks.

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Updating to (8.0) Error Message on a Vista Computer during Install attempt


    <BLOCKQUOTE><HR>Andy_Wayne wrote:
    I got a notice that a newer version (8.0) was available, so I downloaded it to upgrade. It took a long time, because it was 50 megs and I'm on dialup. After it downloaded, I tried to install it, and it said:

    "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

    I don't know what this means, or how to fix it so I can install it. Help! Thanks.

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>This is MicroSoft Installer telling you that the Download was Corrupted or Incomplete.., this can Happen for several reasons.. a.) Downloading on a Dialup link? b.) using a Download Accelerator/Manager like LiveWire or GetRight can Corrupt the ZA Download.. c.) ZA Download files works best when Downloaded with MS IE Browser.. d.) during the ZA download, Please Shutdown other CPU intensive Programs like Playing Music, Games, Email or Surfing the Internet while Downloading ZA..

    1.) I would recomend Deleteing the Bad download.. and cleAning out your Temp files and Recycle Bin..

    then Download a Clean copy from the link Below..

    http://download.zonealarm.com/bin/fr...seHistory.html2.) if this does not work, then You will need to do a complete Clean uninstall of ZoneAlarm before you can Install the New Upgrade..http://forum.zonelabs.org/zonelabs/b...ssage.id=77735Good Luck..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962109069
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4776
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.020.000
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4776
    A Vast 4.8 Anti-Virus Home Edition


    Message Edited by GeorgeV on 10-26-2008 08:02 PM
    GeorgeV
    ZoneAlarm® Extreme Security


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