Results 1 to 5 of 5

Thread: HELP! Can't Update ZASS 8 - vsutil.dll problem.

  1. #1
    mightbesquishy Guest

    Default HELP! Can't Update ZASS 8 - vsutil.dll problem.

    I tried to update to ZoneAlarm Internet Security Suite 8.0.059.000 today. Just after the zaSuiteSetup launches, a message reading

    "Could not locate the DLL library
    C:\DOCUMENT...\102608235312\vsutil.dll
    Tis application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

    I looked on message boards and found a procedure (enter Safe Mode, uninstall ZA, delete Internet Logs, delete stuff from System 32 folder, etc.), restarted and tried downloading the update and reinstalling again. I used IE6 (I had IE7 and hated it, so downgraded back to IE6) to download the setup files. I've tried this from my account and the administrator account = same result.

    I then tried to restore my computer to an earlier date and that seemed to reinstall ZA but I could not get it to launch.

    Any ideas?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    andre_m Guest

    Default Re: HELP! Can't Update ZASS 8 - vsutil.dll problem.

    Hi !

    I have been trying the same procedures for 48 hours. Nothing doing !
    I still get the vsutil.dll problem.
    BTW, I also have downloaded with IE, computer rather clean of exotic software (downloaders).

    Any ideas ?

    AM

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: HELP! Can't Update ZASS 8 - vsutil.dll problem.

    Read this Link..http://forum.zonelabs.org/zonelabs/b....id=14945#M184--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964517094
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4925
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    mightbesquishy Guest

    Default Re: HELP! Can't Update ZASS 8 - vsutil.dll problem.

    Same result.

    1. Completely removed previous ZoneAlarm Pro from my computer. TrueVector is gone.
    2. Turned off Windows Firewall.
    3. Followed links to zapSetup_80_059_000_en.exe. Downloaded same to Desktop.
    4. Double clicked file and get following message:

    "Could not load the DLL library
    C:\DOCUME...\Temp\120208225417\vsutil.dll.
    This application has failed to start because the application
    configuration is incorrect. Reinstalling the application may fix this
    problem."

    5. Still don't have ZoneAlarm.

    I am running Windows XP Pro SP2. Any ideas?

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: HELP! Can't Update ZASS 8 - vsutil.dll problem.

    ZoneAlarm 7.0 Only Requires WinXP SP2..Here is the Official Requirements for Version 8.0..http://www.zonealarm.com/store/catal...ss/sys_req.jsp

    <B class=headblack2>System Requirements for all other ZoneAlarm Products:[/B]Vista (32-bit): <UL><LI>Pentium III 800 MHz or higher <LI>Minimum system RAM: 512 MB <LI>50MB of available hard disk space. Internet access.</LI>[/list]Windows XP Operating System: <UL><LI>Pentium III 450 MHz or higher <LI>XP Service Packs 2 and 3 <LI>Minimum system RAM: 128 MB <LI>50MB of available hard disk space. Internet access.
    --------------------------------------------------------------------------------</LI>[/list]

    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964841799
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.4935
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •