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Thread: ZAISS 8.0 Update vsmon.exe application errors?

  1. #1
    martintg Guest

    Default ZAISS 8.0 Update vsmon.exe application errors?

    I run XP pro (SP3) and use IE7. After recently upgrading to ZAISS 8.0, I am now frequently experiencing 1-2 min lock ups when browsing.
    Eventually a
    window pops up with the title vsmon.exe application error and
    the message: The exception unknown software exception
    (0x000409) occurred in application at location 0x6246fee. Any suggestions on how to eliminate these freeze ups and errors?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    localhost
    Posts
    17,289

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    Hi!Try a complete manual removal of ZASS + checking and cleaning and resinstalling.Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, ena dmnay others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30. Re-download the ZA installerwww.zonealarm.com/zasuitedownload/ 31. Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now'Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    martintg Guest

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    I tried the simpler clean uninstall then reinstall and now it seems to be working fine. However, it it fails again, I will try your more thorough uninstall.Thanks!

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    punnya Guest

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    what was the simpler clean uninstall and install process you used? i'm experiencing similar problems and would like to see if that would resolve them.

  6. #6
    martintg Guest

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    Go to Start/All Programs/Zone Alarm and Right click on Uninstall Zone Alarm Securities then choose "Properties".
    Add "
    /clean" to the line "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" so that it reads:"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe /clean" then click "Apply" then "OK".
    Then go back to Start/All Programs/Zone Alarm/Uninstall Zone Alarm Securities to
    perform a clean uninstall.
    Then reinstall the latest ZASS update. It worked for me and
    I hope it works for you.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    Hi!

    on top of that its important (just to be sure) that after removing ZA you double check and remove the following folders:

    'Internet Logs' folder in main 'Windows' folder
    'Zone Labs' folder is your program files folder and
    'zonelabs' folder under your Windows System32 folder.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    martintg Guest

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    Fax,By "Check" do you mean delete those folders?Thanks

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    Hi!
    yes, 'double check and remove'... that means 'double check they are not there, if they are, remove them'.
    Sorry... it was not really clear

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    punnya Guest

    Default Re: ZAISS 8.0 Update vsmon.exe application errors?

    odd, when i try to change it to: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe /clean"
    i get an error message saying the path is invalid...
    any thoughts?

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