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Thread: ZASS shutdown fix?

  1. #1
    portellen Guest

    Default ZASS shutdown fix?

    This is the instructions that I was given regarding the slow/never shutting down winxp. I set the value to 10000 and it appeared to work until the next updated and then we were back to the normal never shutting down. My mistake was actually replying saying that it was fixed, won't put bad medicine on that again.

    Thank you for contacting ZoneAlarm Technical Support.

    We may have isolated a registry entry that is causing this behavior. To troubleshoot, please click Start > Run. Then type in:


    Click OK. Then follow the steps below.

    01.) On the left, click the + next to HKEY_LOCAL_MACHINE
    02.) Click the + next to SYSTEM
    03.) Click the + next to CurrentControlSet
    04.) Left click on the folder 'Control', to highlight it

    On the right, there should be an entry listed that is labeled 'WaitToKillServiceTimeout'. What is its value set to? This will appear in the second column and it should be a number.

    I was instructed to set this to 10000, if this did not resolve the issue then set it to 20000.


    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004

    Default ZASS shutdown fix: Set Value to 20000

    actually the default value is 20000
    Don't know why it was originally suggested 10000. It is not the correct value.


    Message Edited by fax on 10-31-2008 06:14 PM

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