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Thread: zone alarm suite major problem

  1. #1
    try_alls Guest

    Default zone alarm suite major problem

    i have had the suite for a while after mcaffee let a bad virus in, it has ran perfect fro ages then one day i started my pc went to open the suite an i got the hourglass symbol then nothin not even the logo in the system tray i have tried to uninstall it but i keep gettin administrator account needed or words to that effect. is there a quick and easy way to amend this as im not to pc literat
    many thanx
    rich

    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: zone alarm suite major problem


    <BLOCKQUOTE><HR>try-alls wrote:
    i have had the suite for a while after mcaffee let a bad virus in, it has ran perfect fro ages then one day i started my pc went to open the suite an i got the hourglass symbol then nothin not even the logo in the system tray i have tried to uninstall it but i keep gettin administrator account needed or words to that effect. is there a quick and easy way to amend this as im not to pc literat
    many thanx
    rich

    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus, or Norton Security Suite 2008/2009when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to McAfee Removal Tool..http://service.mcafee.com/FAQDocumen...64&amp;lc=1033<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]

    NOTE: This tool is not compatible with Microsoft Windows 98 or ME.******** Important Notice ******** http://s118.photobucket.com/albums/o..._1readthis.gifIfyou have already installedAny Version of ZoneAlarm, there are several things you need to do, after you have removed all traces of Norton and Symantec with the (Norton Removal Tool) , before you install your New ZAFree, ZAPro, ZAAV orSecurity Suite 7.0.483.000 or ZoneAlarm7.1.254.000 for Vista************************************************** ************1.) I recommend downloading a FREETrash cleaner called ccleaner.exe from www.ccleaner.com and install it and run it with the default setting
    to clean out all junk from your Cashe, Temp Files and Recycle bin, even a good Registry cleaner.. Here is an alternate Site for a Slim version of ccleaner without the Yahoo Tool-bar.. http://www.majorgeeks.com/CCleaner_S...bar_d4191.html******** Important Notice ******** http://s118.photobucket.com/albums/o..._1readthis.gif2.) Now go into ZA Menu by double clicking on the ZA Tray icon and click on Overview, click on Preferences
    and Uncheck "Load ZA**** on Startup", then Reboot your computer.. this will remove TrueVector,vsmon.exe and other ZA drivers from memory, so that they will not conflict with the install of the New ZAFree, ZAPro, ZAAV orSecurity Suite, and also the major reason for TrueVector Errors on new installs..The other major cause of Install failure and True Vector errors is Conflict with 3rd party Security programs running during ZA install, like Webroot Spysweeper, Spyware Doctor, Bit Defender Conflicts because it has many of the features of ZASS..Spyware Doctor's Process Guard does not play nice with ZA..3.) As a General Rule to avoid Conflict you should Only run one Firewall and one Anti-Virus on the same computer..
    You can run Multiple Anti-Spyware programs, as long as the Anti-Spyware does not include some firewall or Anti-Virus Function to Conflict with ZA..as far as the WindowsXP firewall, ZA by default on install will turn OFF the Windows one way Firewall..Don't worry if Windows Security Center pops up a warning that it does not recognize ZA Firewall..
    There is a fix for that Cosmetic flaw in windows..4.)
    Click on Program Control, this will display a new page, at the TOP of that page Click the "Program" tab
    That will open a new page.. on the left is the names of the files and programs being controlled..Look down the list for.. (the Program that your having a problem with)
    in the "Trusted Level"
    Column of ( Your Program ) LEFT Click and Click on SUPER, this will place 3 Green Bars in that Column
    The next Column is "ACCESS" Left Click in that Column and change Red X's to Green Check marks for "Trusted" and "Internet" access
    Change all other Marks on that Line to "?" Question Marks for Ask..Now you should not have anymore problem with (Your Program)Make sure all of the following Programs have Trusted and Internet access (Green Check Marks):a.) All Microsoft wand Windows Programs have Green Check marks for Trusted and Internet Access..
    b.) Generic Host Process for win32 Services (svchost.exe) Also Grant this Trusted Server Rights
    c.) IE Crash Detection
    d.) Internet Explorer or FireFox
    e.) Malicious Software Removal Tool
    f.) True Vector Service (If it is listed)
    g.) Zone Alarm Client
    h.) Zone Alarm Updating Client
    i.) Your Email Client needs Trusted, Internet and Send Mail all need Green check Marks..
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962571502
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    try_alls Guest

    Default Re: zone alarm suite major problem

    hi still no luck but that ccleaner is brilliant i have no way off opening zonealarm or removing it i forgot to mention in my intial thread that the pc had to be wiped when mcaffee failed me

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: zone alarm suite major problem


    <BLOCKQUOTE><HR>try-alls wrote:
    hi still no luck but that ccleaner is brilliant i have no way off opening zonealarm or removing it i forgot to mention in my intial thread that the pc had to be wiped when mcaffee failed me
    <HR></BLOCKQUOTE>
    Thank you for your Feedback..I noticed that you have not given much informationabout your Computer, is it WinXP? Fully Updated with ServicePack 3 ?or is it Windows Vista SP1, Basic, Home Premium, Business, or Ultimate?------------------It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. Please Right Click on the ZA Tray icon on the Lower Right and Click the "About" Option this will pop up a windows with all the Info about your Version Of ZA including the complete Version Number.. Click the "Copy to Clipboard" and Paste that information Here in the Forum by pressing the "CTRL-V" key..ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:963075008
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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