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Thread: Perform a clean uninstall of ZoneAlarm

  1. #1
    Charles_B Guest

    Default Perform a clean uninstall of ZoneAlarm

    I have read several ways of how to do a clean uninstall.I found this on the User Forum :

    http://www2.nohold.net/noHoldCust542...n_install.html

    ZoneAlarm Customer Care

    This Information Applies to:
    ZoneAlarm

    Summary:
    How to Perform a Clean Install

    Solution:

    There is an option available to perform a clean uninstall. Please make sure that you have the latest version downloaded already, if you plan to reinstall. This will also clear up any licensing problems that you may be having.

    In order to perform a clean uninstall of ZoneAlarm, please follow the steps below:

    IMPORTANT - If you have a Cisco VPN client installed, you must first uninstall the VPN client, then follow the instructions below, and reinstall the Cisco VPN client again afterwards. This procedure will remove all traces of the TrueVector service, which was incorporated by Cisco into their VPN software.

    * If you wish to keep your settings, create a Backup from Overview - > Preferences before starting, and then Restore afterwards (available in ZoneAlarm Premium products only).
    * Click on Start -> Programs -> Zone Labs
    * RIGHT-click on Uninstall Zone Labs Security, then select Properties
    * Under Target you will see the following line (the actual drive may be different on your system):

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"

    * Change it to:

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense

    (add a space and then the /clean /rmlicense)

    * Click OK to save the new command line.
    * Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs Security
    * Click OK to run the uninstaller, and OK any security alerts that pop up.
    * say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    * Reboot
    * After rebooting, check for the following folders, and delete them if you find them:

    "Internet Logs"

    "Zone Labs" (under your Program Files folder)

    "Zonelabs" (under your Windows System32 folder)

    * Empty your recycle bin
    * Reboot
    * install the latest version if you are reinstalling



    Close Window

    I also run CCleaner before install and have had no problems with installation.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    ksunsurfer Guest

    Default Re: Perform a clean uninstall of ZoneAlarm

    I have windows vista and downloaded Internet suite this past weekend.
    I received the true vector messages and read that I needed to uninstall and reinstall.
    I find it hard to believe they would put up an old version that won't work and then tell you to do it over, but since I have already paid for it I decided to try it.
    I have tried every way posted including the one posted on this thread.
    I am able to replace the target line with the one suggested.
    When I click ok and go back and click unistall I get the message "The unistaller cannot locate sources needed to uninstall.
    I have tried the manual removal of zone alarm and that isn't getting me any where either.
    I am so frustrated!!
    Why is everything so friggin complicated.
    Why would they give you an uninstall option and then have to do all kinds of things to make it work?
    I really regret installing this program.
    If any one has any more suggestions I'd love to hear them.
    Thank you any one who can help.Kathy

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Perform a clean uninstall of ZoneAlarm


    <BLOCKQUOTE><HR>ksunsurfer wrote:
    I have windows vista and downloaded Internet suite this past weekend. I received the true vector messages and read that I needed to uninstall and reinstall. I find it hard to believe they would put up an old version that won't work and then tell you to do it over, but since I have already paid for it I decided to try it. I have tried every way posted including the one posted on this thread. I am able to replace the target line with the one suggested. When I click ok and go back and click unistall I get the message "The unistaller cannot locate sources needed to uninstall.I have tried the manual removal of zone alarm and that isn't getting me any where either. I am so frustrated!! Why is everything so friggin complicated. Why would they give you an uninstall option and then have to do all kinds of things to make it work? I really regret installing this program.If any one has any more suggestions I'd love to hear them.Thank you any one who can help.Kathy
    <HR></BLOCKQUOTE>2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..-----------------------------1.) If you did not properly Shutdows ZoneAlarm before trying to Install the New Version,, some of the Old ZoneAlarms may have been Locked and preventing the New Install from working..When Manually Removing Does not work The Folowing 27 Step method usually works for everybody..Hi!
    Probably the best is to have a full manual remove of ZASS and reinstall.

    Please note that ZASS does not always play nice with many security tools. For example, ad-aware, spybotS&amp;D, spyware doctor, spysweeper. For sure it cannot be installed if you have still another antivirus software or firewall installed or active.

    To troubleshoot ZASS issue is highly recommended to remove all the above and install back (if you really need to) after your ZASS works as it should. If you have not installed any of the above ensure that NO left overs are in the system (they can conflict).

    First re-download the latest ZASS version here:
    http://download.zonelabs.com/bin/fre...ory_vista.html

    Then : Remove your current ZASS from the control panel --&gt; uninstall a program

    Then follow the steps below to ensure NO ZA left over are on your system before reinstalling
    The instruction are for XP, they are basically the same for VISTA (e.g. start --&gt; VISTA search box --&gt; and write the command)

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Install back..
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962571502
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.020.000
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    A Vast 4.8 Anti-Virus Home Edition,..


    Message Edited by GeorgeV on 11-03-2008 05:10 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    ksunsurfer Guest

    Default Re: Perform a clean uninstall of ZoneAlarm

    OK, it appears that the program has been uninstalled.
    Do I dare try and reinstall this program. (Internet Suite)?
    If so how do I know it is going to work with Vista this time?
    Kathy

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