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Thread: Zonealarm Pro latest update issue

  1. #1
    dnovember Guest

    Default Zonealarm Pro latest update issue

    Hello, I just got the latest update for zonealarm pro 8.0.059.000. I installed it and restarted my computer. After restart, zonealarm is not loading and my computer is frozen. I can't even move a mouse or do anything else for that matter. What is going on? I have Windows XP with the latest updates. I tried booting in safe mode but I'm having same problem. I tried to boot with the last best setting but that did not work. I cannot uninstall zonealarm or install the old version either. Please help.

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: Zonealarm Pro latest update issue


    <BLOCKQUOTE><HR>dnovember wrote:
    Hello, I just got the latest update for zonealarm pro 8.0.059.000. I installed it and restarted my computer. After restart, zonealarm is not loading and my computer is frozen. I can't even move a mouse or do anything else for that matter. What is going on? I have Windows XP with the latest updates. I tried booting in safe mode but I'm having same problem. I tried to boot with the last best setting but that did not work. I cannot uninstall zonealarm or install the old version either. Please help.

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro

    <HR></BLOCKQUOTE>
    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..1.) Zone Alarm 7.0 Only Reqired Windows XP SP2, ZoneAlarm 8.0 NOW requires Windows XP SP3.. or Vista..2.) If the above does not apply, then You have a.) a Bad or incomplete Install of ZAP, or Some other Security Software that is Blocking or Conflicting with ZAP..3.) http://forum.zonelabs.org/zonelabs/b...message.id=154-----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.020.000
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    A Vast 4.8 Anti-Virus Home Edition--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962571502
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    dnovember Guest

    Default Re: Zonealarm Pro latest update issue

    Previous install version: 70_483_000
    OS: Windows XP with SP3

    Tried installing the new zonealarm pro version: 80_059_000

    Restarted my computer after the install and Zonealarm won't load at startup.
    Tried starting manually from start &gt;&gt; programs &gt;&gt; zonalarm, it would freeze my computer and it would not load. Had to do hard shut down.
    Tried uninstalling the program but same results, it would freeze my computer
    Tried installing the older version (70_483_000) back but again it would freeze my computer.

    Please help. I don't know how to restore the zonealarm.

  4. #4
    cheshirecatnyc Guest

    Default Re: Zonealarm Pro latest update issue

    I had a similar issue.I upgraded from ZA-Pro 70_483_000 (or tried to!).I am running WXP Pro SP3.
    When performing an upgrade installation, logged in as administrator, with both anti-virus and anti-spam programs disabled, received error messages indicating I may not have sufficient rights and &quot;could not execute external program: c:\windows\system32\zonealarm\vsmon.exe.&quot;
    Pursuant to installation, I rebooted the PC.
    The boot process was extraordinarily lengthy.
    When the desktop finally appeared, the ZA icon appeared in the taskbar.
    When I hovered the mouse pointer over it, it said &quot;Protection is up.
    UI is initializing.&quot;
    That never changed.
    Found the True Vector service cycling between Starting and Stopped.
    It never achieves &quot;Started&quot; status.
    When I tried to change the status, I got the message, &quot;Could not start the True Vector service on the local computer. Error 5: access is denied.&quot;
    Uninstalled program (add/remove programs), rebooted, and tried a clean install with the same results.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,472

    Default Re: Zonealarm Pro latest update issue

    Did you Properly Shut down "vsmon.exe" befire Upgrading ZA?ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.html ZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZAAS http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962934616
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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