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Thread: Problem with upgrading

  1. #1
    taztaz Guest

    Default Problem with upgrading

    Greetings folks, I've got an intersting issue here.My computer started with an internet access issue after installing the Zone Alarm 8 upgrade last monday. I was told to uninstall and re-install...so I did. ....Now :no internetno wireless access to other computers,no work groupsand some times no printers...and Zone Alarm wont reinstall due to a True Vector error message.So far I'v gotten on sympathy from Customer Support ..so here I am. Any one got any suggestions??

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite


    Message Edited by Forum-Moderator on 11-07-2008 12:47 PM

    Message Edited by Forum-Moderator on 11-07-2008 12:47 PM

  2. #2
    Join Date
    Jun 2006
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    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Problem upgrading to ...version 8.


    <BLOCKQUOTE><HR>taztaz wrote:
    Greetings folks, I've got an intersting issue here.My computer started with an internet access issue after installing the Zone Alarm 8 upgrade last monday. I was told to uninstall and re-install...so I did. ....Now :no internetno wireless access to other computers,no work groupsand some times no printers...and Zone Alarm wont reinstall due to a True Vector error message.So far I'v gotten on sympathy from Customer Support ..so here I am. Any one got any suggestions??

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Aparently you may have jumped the Gun and Not Properly Shutdowd True-Vector before Installing the New ZA on top of the old version..The simplest procedure is to:1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right) ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.html ZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZAAS http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gifZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:963092722
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957


    Message Edited by GeorgeV on 11-07-2008 05:48 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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