On November 2/08, I downloaded the paid version, Zone Alarm Pro, on my brand new Windows Vista machine.
I proceeded to run the executable to install it.
This appeared to go flawlessly, no power outages or other odd computer behaviour.
However, just installing ZA Pro cut off Internet access.
There was one of the tiny, one-click-start icons on the Vista taskbar, as well as the usual entry on the Start, Programs screen.
When I moved the mouse pointer over the tiny one-click-start icon, the icon would disappear, so I could not start the ZA user screen that way.
When I clicked the icon in the Start, Programs list to start the user screen, nothing happened.
In order to restore use of the Internet, I had to do a complete uninstall.
I now have a product I can't use.
I've been waiting since November 3/08 for an email reply from Support.
I get the automatic response showing they received it, but no reply with instructions on what to do.
FYI Vista is Version 6.0.6001 Service Pack 1 Build 6001
Eleanor WhiteElliot Lake, OntarioCanada
I HAD WINDOWS DEFENDER RUNNING - WILL RE-TRY WITH THAT OFF.
Windows Vista Home Premium
Message Edited by Eleanor_White on 11-08-2008 03:23 AM