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Thread: zaSuiteSetup_80_059_000_en.exe won't install..

  1. #1
    dwmathews Guest

    Default zaSuiteSetup_80_059_000_en.exe won't install..

    I have (what I understand) to be the latest version of Zone Alarm Security Suite in the form of the file "zaSuiteSetup_80_059_000_en.exe". I don't remember how (or even why!) I got this file, and for reasons I no longer remember, I didn't install it. Well, today (11/08/2008) I got a message box from Zone Alarm telling me essentially that my version of the program was out-of-date and I should get a new(er) version. So at this point I tried to run "zaSuiteSetup_80_059_000_en.exe" to (presumably) install the "latest version". However, the install program fails miserably giving me a message box titled "Microsoft Visual C++ Debug Library" with the content "Debug Error! R6034 - An application has made an attempt to load the C runtime library without using a manifest. This is an unsupported way to load the Visual C++ DLLs. You need... (?!!!???). So, thinking that maybe the file was somehow corrupted, I went back to the Zone Alarm website to re-download it, and had absolutely no luck finding it there - only "offers" to get a "paid" subscription. Do I already have one? Is that how I got this install program??? I honestly have no idea at this point in time. (BTW, to explain my lack of memory, I "support" a number of different machines for a number of different people (friends, relatives, not businesses). Trying to keep track of all of the "side-issues" for all of them as well as me is sometimes a bit of a problem.)

    Operating System:Windows Vista Home Premium
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: zaSuiteSetup_80_059_000_en.exe won't install..

    Hi!try to remove manually ZA before reinstalling. See below a detailed procedure....Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, ena dmnay others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30. Re-download the ZA installerwww.zonealarm.com/zasuitedownload/ 31. Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now'Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    chuckiechan Guest

    Default Re: zaSuiteSetup_80_059_000_en.exe won't install..

    I appreciate you input and all, but what does Zone Alarm have to say about this problem? Or is it a narrow problem with paid subscribers? Or free and paid?

    I don't want to manually uninstall.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: zaSuiteSetup_80_059_000_en.exe won't install..

    Hi!which input? The original post does not originate from you.Please do not hijack other user threads. Its makes our voluntary help more difficult...Please use your own thread...Thanks,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: zaSuiteSetup_80_059_000_en.exe won't install..


    <BLOCKQUOTE><HR>Chuckiechan wrote:
    I appreciate you input and all, but what does Zone Alarm have to say about this problem? Or is it a narrow problem with paid subscribers? Or free and paid?

    I don't want to manually uninstall.
    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. If you have a question or a problem Please start your own thread. And start only 1 thread for each problem.</COLOR> as a matter of Curtsey and to provide the Best solution to each Users problem, the Guideline Rules,ask each User to Please starttheir own thread. And start only 1 thread for each problem.</COLOR> This insures that each User receives a solution specific to their on Problem,When other user like yourself interject your own problem into the discussion of somebody else's problem, any advice or solution to your problem would confuse and may conflict with the solution to the Originating Users problem..
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:963023964
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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