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Thread: Hi, Fist time I've done this. ZA has stopped working on m...

  1. #1
    platties Guest

    Default Hi, Fist time I've done this. ZA has stopped working on m...

    Hi, Fist time I've done this. ZA has stopped working on my lap top. Its Icon has disapeared from the task bar at the bottom
    right of my screen. It dose nothing from Start when double clicked and if I try from programs. I have a back up disc ZA sent me but my PC tells me I need to log on as administrator or something, same meassage if I try and uninstall from programs. I am the only user of this pc and am the administrator (last time I looked anyway!) It dose pop up when I open outlook to see emails.Can anyone help please?

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Hi, Fist time I've done this. ZA has stopped working on m...

    Perform the following steps:
    Download CCleaner:






    www.ccleaner.com/download/builds/downloading-slim
    Download the latest version of ZoneAlarm SS from here:

    http://download.zonealarm.com/bin/fr...059_000_en.exe
    Clean uninstall followed by install

    1) Reboot into Safe Mode with Networking
    1a) Allow ZoneAlarm to do a clean uninstall:




    Start > All Programs > ZoneAlarm, right-click Uninstall, select Properties;




    Add " /clean" (without quotes: <space>/clean) to the end of the Target field;




    After adding " /clean", the Target field will look exactly like this:




    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean
    1b) Uninstall ZoneAlarm:




    Start > All Programs > ZoneAlarm > Uninstall

    2) http://forum.zonelabs.org/zonelabs/b...message.id=103




    (Begin after the 2nd *REBOOT in the webpage)

    3) Run CCleaner (this step is optional but recommended)

    4) Reboot into Normal Mode

    5) Install ZoneAlarm

    6) Anti-virus / Anti-spyware > Main > Update Now


    Message Edited by HammerNU on 11-10-2008 04:00 PM

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