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Thread: can't upgrade to ZA PRO 8 from ZA PRO 7

  1. #1
    zverhz Guest

    Default can't upgrade to ZA PRO 8 from ZA PRO 7

    Hi!
    I have a problem while upgrading to ZA PRO 8 (v. 80.059.000). After running the setup file next window appears:

    Installing

    Copying file:
    C:\...\Microsoft_VC90_ReleseCRT_x86.msi

    And no progress... I can close this window by closing application via task manager only.

    My system is Win XP SP3.

    Please help.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: can't upgrade to ZA PRO 8 from ZA PRO 7


    <BLOCKQUOTE><HR>zverhz wrote:
    Hi!
    I have a problem while upgrading to ZA PRO 8 (v. 80.059.000). After running the setup file next window appears:

    Installing

    Copying file:
    C:\...\Microsoft_VC90_ReleseCRT_x86.msi

    And no progress... I can close this window by closing application via task manager only.

    My system is Win XP SP3.

    Please help.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Pro

    <HR></BLOCKQUOTE>1.) The "MSI" (MicroSoft Installer) error, means that the Downloaded ZAPro File that you tried to install, was Incomplete or Corrupted during the Download.. I would recomend deleting the downloaded file and clean out your Temp and Cashe filesIE Temp filesand Recycle Bin..Then remove this folders from your system:

    "Internet Logs" (windows directory)
    "Zone Labs" (under your Program Files folder)
    "Zonelabs" (under your Windows System32 folder)

    If you are not able to remove them, the boot in SAFE MODE and delete from SAFE MODE.

    <HR>2 -Don't use any download managers or web accelerators( often used with dial-up) = [these conflict with ZA= and should not be used] during ZA Download <HR>Download a Fresh copy from here..http://download.zonealarm.com/bin/fr...seHistory.html

    Now try to install ZAPro again and shutdown any Security tools you are running before installing ZA.
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:963251328
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4795
    AntiSpam version:5.0.61.9957
    -------------------------------------------------

    Message Edited by GeorgeV on 11-10-2008 10:28 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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