Results 1 to 4 of 4

Thread: I have the same "UI" problem reported here: htt...

  1. #1
    bbiskin Guest

    Default I have the same "UI" problem reported here: htt...

    I have the same "UI" problem reported here:

    Unfortunately, the solution was not reported. HELP! I cannot access ZA through the system tray icon to make any needed adjustments. The mouse-over message is "Protection is up, UI is initializing." But it never does....

    Using Task Manager, I can see that vsmon.exe tries to install, then disappears, then reappears,then disappears.... This cycle repeats every 5-10 seconds.



    Operating System:
    Windows XP Home Edition
    Software Version:
    Product Name:
    ZoneAlarm Pro

    Message Edited by bbiskin on 11-12-2008 07:13 PM

  2. #2
    hammernu Guest

    Default Re: I have the same "UI" problem reported here: htt...

    Here's a quick solution.
    Download the SAME version of ZA Pro here:
    Reboot into Safe Mode and install the file just downloaded.Choose
    Clean Install when prompted.When ZoneAlarm requests a reboot, reboot into Normal Mode.

  3. #3
    bbiskin Guest

    Default Re: I have the same "UI" problem reported here: htt...


    Thanks for the suggestion; however, I ran into another problem in safe mode. Setup seemed to go fine until it was almost completed. Then I got the following message:

    "You do not have access to make make the required system modifications. Please rerun this installation from an administrator account."

    Unfortunately(?), I DO have administrator privileges and there are no subaccounts other than "Owner" (an administrator account)on this stand-alone PC. After clicking OK, ZAP seemed to complete installation. On reboot, I had the same problem with the UI and vsmon.exe. In addition, during several of the iterations, after installation, I noticed in Task Manager a file with various aliases--but all of the form "GLxxx.tmp"--running for extended periods (up to 20 minutes) until I killed it. I see that this file is in a TEMP director used by ZAP, so it seems to be related.

    After retrying, uninstalling, reinstalling, etc., thru several iterations (including installation using the base administrator account, I have reinstalled 7.0.483. In this process, I received the same message about administrator privileges; however, the installation seems to be working as it did before.

    At this point, it looks like the message at the end of the ZAP 8 installation may be a red herring, since the reinstall of ZAP 7 yielded the same message, but it seems to be working.

    Any other suggestions out there? Thanks to all.

  4. #4
    hammernu Guest

    Default Re: I have the same "UI" problem reported here: htt...

    I've seen other posts complaining about the Administrator privileges message but I've seen no solutions mentioned. You might as well stay with version 7 since it works for you. It's a viable alternative to version 8 and still provides the same protection.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts