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Thread: Upgrade to ZASS 80_059_000 Train Wreck

  1. #1
    dianebn Guest

    Default Upgrade to ZASS 80_059_000 Train Wreck

    I'm running Vista Home Premium on an HP Pavilion dv6000 laptop, which had ZASS 71_248_000 operating successfully. This morning, ZA informed me about this latest upgrade. Downloaded and installed. Upon reboot ZA wouldn't load. I got this message: "True Vector Service has stopped working. A problem caused the program to stop working correctly.... etc." I have also gotten the same message for files named GLBCC72.tmp and GL8841.tmp.

    I am unable uninstall ZA, whether from the Control Panel or from the program menu. When I try, I first get the message "Verifying permission to uninstall" followed by "Zone Alarm Client has stopped working." I can progress no further. I have also tried to uninstall from Safe Mode with and without networking support. I also tried reverting to an earlier restore point. I have tried to reinstall over the broken version. I also tried a suggestion found in the support files that said to add " /clean" to the target line in the file properties box. No success.

    So, my laptop is effectively crippled now. I hope someone can help as soon as possible. Thanks.

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,469

    Default Re: Upgrade to ZASS 80_059_000 Train Wreck


    <BLOCKQUOTE><HR>dianebn wrote:
    I'm running Vista Home Premium on an HP Pavilion dv6000 laptop, which had ZASS 71_248_000 operating successfully. This morning, ZA informed me about this latest upgrade. Downloaded and installed. Upon reboot ZA wouldn't load. I got this message: "True Vector Service has stopped working. A problem caused the program to stop working correctly.... etc." I have also gotten the same message for files named GLBCC72.tmp and GL8841.tmp.

    I am unable uninstall ZA, whether from the Control Panel or from the program menu. When I try, I first get the message "Verifying permission to uninstall" followed by "Zone Alarm Client has stopped working." I can progress no further. I have also tried to uninstall from Safe Mode with and without networking support. I also tried reverting to an earlier restore point. I have tried to reinstall over the broken version. I also tried a suggestion found in the support files that said to add " /clean" to the target line in the file properties box. No success.

    So, my laptop is effectively crippled now. I hope someone can help as soon as possible. Thanks.

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Sorry about your problem, but it sounds like you tried to Install the New Upgrade over the active old Version, without prperly Shuting down TrueVector first..2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..---------------------------------------------This applies to

    All ZoneAlarm products
    Windows Vista


    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start -&gt;
    Programs -&gt; ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://www.zonealarm.com/trial


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View Tab

    NOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be
    visible.

    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll


    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    NOTE: If you do not have the Run option on the Start menu, you can press
    and hold the Windows logo key and tap the letter R .

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg. Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again.

    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:963669367
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4845
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4845
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    dianebn Guest

    Default Re: Upgrade to ZASS 80_059_000 Train Wreck

    Thanks so much, George. Bit of an ordeal, but your instructions worked perfectly. I don't recall if there were any instructions anywhere to reboot with &quot;Load ZA at startup&quot; unchecked before starting the upgrade. If there were, I completely missed them. Can you please recommend to the powers that be that these instructions should be screamingly obvious to users, like in a blinking red, large font. When I do ZA upgrades on my desktop running XP, I seem to recall that Zone Alarm shuts itself down automatically during the process. I didn't know to expect anything different with Vista. But then again, with Vista, I guess you need to be prepared for the unexpected, to put it kindly.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,469

    Default Re: Upgrade to ZASS 80_059_000 Train Wreck

    Your Welcome.Thank you for your feedback..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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