This is the repeat of a problem I had a few months ago. In both cases, the computer refused to restart following the restart prompt during installation of ZoneAlarm Free. It got as far as the background screen, but refused to populate it with icons. The hard disk was clicking regularly, but not moving on.
Both times I simply uninstalled ZoneAlarm using safe mode. But actually I would quite like to use the programme.
This time I emptied Temp etc and cleaned the registry before installing. I also tried to install it a couple of times
I'm using a Samsung R55 notebook, with Windows XP Home Service Pack 3, **bleep** 4.8 Home and Spybot S&D.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)