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Thread: Install Error Message: ZASS-1043-English has encountered a problem and needs to close

  1. #1
    becuna Guest

    Default Install Error Message: ZASS-1043-English has encountered a problem and needs to close

    I've been running ZA for about 10 years now, and this is my first major headache with it.
    It always ran great until this version 8 install problem and the subsequent uninstall.
    I can't reinstall ZASS version 7 or 8 on my Dell Inspiron 9300 w/XP Pro.
    After the long shutdown hang times with 8.0.59, I uninstalled it
    using the suggested procedure here:
    http://forum.zonelabs.org/zonelabs/b...ssage.id=82455
    I run
    zaSuiteSetup 70 483 000 en.exe from my desktop and I
    get the following response:
    An Initilizing window, then an error report window that states, "ZASS-1043-English has encountered a problem and needs to close. We are sorry for the inconveniance."
    "Would you like to send this report to Microsoft?"
    I clicked on the Debug feature on the error window, no help.

    I clicked on the Error Report and got:
    Error signature
    AppName: glb9.tmp AppVer 7.0.483.0
    ModName:
    kernel32.dll
    ModVer: 5.1.2600.5512

    Offset:
    00012aeb
    I even tried uninstalling XP SP3 and reinstalling ZASS with SP2, but no help.
    I reinstalled SP3, no change.
    I have no background security scan program running, matter of fact I have no Anti-virus now, and all I have is the Windows XP firewall.
    I consider my notebook not useable now until ZASS is reinstalled.
    Could
    some ZASS guru
    provide me with a
    suggested fix?
    Thanks.


    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    pwillener Guest

    Default Re: Install Error Message: ZASS-1043-English has encountered a problem and needs to close

    You mention that "all I have is the Windows XP firewall". Did you deactivate the firewall before attempting to install ZA?

  3. #3
    becuna Guest

    Default Re: Install Error Message: ZASS-1043-English has encountered a problem PROBLEM FIXED

    I did have the MS firewall turned off, but that did not help.
    Thanks.
    I just tried a System Restore from last Friday, and the result allowed ZASS 7 to install.
    I'm staying away from ZASS 8 like the plague.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Install Error Message: ZASS-1043-English has encountered a problem PROBLEM FIXED

    Hi!
    that error usually happens if the ZA installer is damaged or incomplete.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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