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Thread: I tried to upgrade to version 8 for two of our three lice...

  1. #1
    ckk Guest

    Default I tried to upgrade to version 8 for two of our three lice...

    I tried to upgrade to version 8 for two of our three licenses. In both cases, the computers refused to boot. I'm afraid to try again. When will ZoneLabs produce a usable upgrade from version 7?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: I tried to upgrade to version 8 for two of our three lice...

    Hi!

    using an ACER computer?
    What elese is installed?
    Is your system free of malware?

    Try to boot your system only with ZA and MS services and programs and then install ZA.

    This way:

    1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computer



    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    Cheers,
    Fax
    P.S. Next time try to give more info on your system, it will help other users and volunteers here to identify the issue.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Attention: 'Acer' computers: Acer + ZA - installation failures


    <BLOCKQUOTE><HR>CKK wrote:
    I tried to upgrade to version 8 for two of our three licenses. In both cases, the computers refused to boot. I'm afraid to try again. When will ZoneLabs produce a usable upgrade from version 7?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Attention: 'Acer' computers: Acer + ZA - installation failures &gt; fix is available http://forum.zonelabs.org/zonelabs/b...ssage.id=78568--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964273686
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4905
    AntiSpam version:5.0.61.9957
    -------------------------------------------------


    Message Edited by GeorgeV on 11-26-2008 10:12 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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