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Thread: Reinstallation

  1. #1
    stuartmush Guest

    Default Reinstallation

    Hi there

    I have a copy of Zone Alarm Pro that has thrown a wobbler with an update last weekend, it has made such a mess that i could not access internet. It would not uninstall...True vector issues and then i tried a recommendation on a site to disable vector drivers and change properties of various exe's to deny permissions in safe mode. This made it worse...and i think there is a problem with vsmon.exe file now which could also be affecting my escan anti virus. I have now deleted zone lab, internet logs folders and vsdatant, vsutil and vsinit, ready to clean install all over again but it reckons there is still zonelabs on my pc..?registry. How do i clear everything to start again. Any help is much appreciated.

    Regards

    Stuart

    PS on Xp and sp2

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Reinstallation

    Hi!
    From ZA Knowledge Base:
    http://server.iad.liveperson.net/hc/s-28464961/cmd/kbresource/front_page!PAGETYPE


    This applies to
    All ZoneAlarm products
    Windows 2000/XP

    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start ->
    Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://www.zonealarm.com/trial


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -> Run -> and type regedit. Click on Help -> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -> Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again


    NOTE - Links to sites other than ZoneAlarm.com are provided for the
    convenience of our users. ZoneAlarm does not provide, and is not
    responsible for, the content users may find on such sites.

    Message Edited by fax on 11-28-2008 05:18 PM

    Message Edited by fax on 11-28-2008 05:19 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    fingers Guest

    Default Re: Reinstallation

    Zone Alarm seems to be very good at telling you how to uninstall it when there's a problem, but not so good on how to re-install.I had the System Error-Please Reinstall problem and ZA advised Uninstall then Reinstall.Well the first part is completed, but I have no idea how to reinstall.When I view my order there was no EDS (Extended Download Service) taken out so how am I supposed to get it
    back ?Do I get a proportion of
    my money back since I'm only 8 months through my order ?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Reinstallation

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. If you have a question or a problem Please start your own thread.When other user like yourself interject your own problem into the discussion of somebody else's problem, any advice or solution to your problem would confuse and may conflict with the solution to the Originating Users problem..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964362259
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4905
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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