Last week's upgrade of Zone Alarm Security System did not complete correctly. At the point where it asked me to restart the system, I agreed, but then, as the system was shutting down, I noticed that Zone Alarm installer was still copying files. Needless to say, the install failed.
When I tried to run the installer again, I ran into all kinds of problems. It claimed I did not have administrator status. It said it could not access a component because it was in use. Etcetc. I never succeeded in getting it to run again. And my Internet access was hosed.
After many tries, I uninstalled Zone Alarm Security System completely, but the Internet still did not work. Apparently the complete uninstall is not complete.
At this point, I have managed to get the Internet back working, but I still have not succeeded in getting my Zone Alarm Security System reinstalled. What more do you need to know to help me? Zone Alarm is now uninstalled, so I can't tell you the version number, but I kept it current under Windows XP SP3 on a Dell Inspiron 530.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite