I am trying to upgrade Zone Alarm Internet Security Suite and each time I try the uninstall I get the error message, "TrueVector Internet Monitor was not uninstalled. The uninstaller was not able to stop the TrueVector software services. This will happen if other software is using the True Vector Engine. To uninstall ZoneAlarm Security Suite make sure all the other True Vector based programs have been closed".
To make sure nothing else is running I've tried to uninstall ZoneAlarm in "safe mode" to make sure nothing else is running.
I still get the above error.
It seems that upon start up of the computer in safe mode, True Vector is not running but when I try to uninstall the uninstaller starts TrueVector and I am unable to stop it. Also my hard drive continues to run making my computer almost unusable.
I would appreciate any help.
NewsChannel 5 (NBC)
West Palm Beach
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite