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Thread: True Vector prevents me from uninstalling Zone Alarm (even in safe mode)

  1. #1
    bleak Guest

    Default True Vector prevents me from uninstalling Zone Alarm (even in safe mode)

    I am trying to upgrade Zone Alarm Internet Security Suite and each time I try the uninstall I get the error message, "TrueVector Internet Monitor was not uninstalled. The uninstaller was not able to stop the TrueVector software services. This will happen if other software is using the True Vector Engine. To uninstall ZoneAlarm Security Suite make sure all the other True Vector based programs have been closed".


    To make sure nothing else is running I've tried to uninstall ZoneAlarm in "safe mode" to make sure nothing else is running.

    I still get the above error.

    It seems that upon start up of the computer in safe mode, True Vector is not running but when I try to uninstall the uninstaller starts TrueVector and I am unable to stop it. Also my hard drive continues to run making my computer almost unusable.

    I would appreciate any help.

    Thanks



    Bob Leak
    Videographer
    NewsChannel 5 (NBC)
    West Palm Beach

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: True Vector prevents me from uninstalling Zone Alarm (even in safe mode)

    This Error usually means that you did not Properly Shutdown ZoneAlarm before Upgrading..1.) TrueVector is just doing what it was designed to do to protect your computer whenwever it is running..The simplest procedure is to:1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right) ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.html ZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZAAS http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --> Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964517094
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4925
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bleak Guest

    Default Re: True Vector prevents me from uninstalling Zone Alarm (even in safe mode)

    Thanks for your response.

    But Zone Alarm no longer loads, It tries but Error messages like "Trying to populate.." I forgot the rest. I can't get to the command to prevent Zone Alarm to load at startup.

    Zone Alarm is on my PC which with this problem is not usable, I am responding on my Mac until I can get Zone Alarm properly installed.

    Thanks

    Bob Leak

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: True Vector prevents me from uninstalling Zone Alarm (even in safe mode)

    Hi!Readthis in the ZA knowledge base:http://server.iad.liveperson.net/hc/...mp;action=viewCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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