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Thread: Hi All, I'm trying to install Zone Alarm internet securit...

  1. #1
    reclaim Guest

    Default Hi All, I'm trying to install Zone Alarm internet securit...

    Hi All,
    I'm trying to install Zone Alarm internet security suite 2009 from CD.I'm running windows vista and have had problems installing some of my programs.
    I'm getting the True Vector thing as described in some previous postings and no matter what I do I keep getting the true vector issue recurring.I've been thru the postings and tried some of the solutions offered but to no avail.I can't install or uninstall with out the true vector message appearing.I've tried downloading the latest updates from Zone Alarm but it always ends the same way.I'm completely stumped and really don't know what to do now.

    Operating System:Windows Vista Home Basic
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Hi All, I'm trying to install Zone Alarm internet securit...

    The simplest procedure is to:1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right) http://download.zonelabs.com/bin/fre...ory_vista.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --> Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gif

    5.)- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. <HR>Just One, Not Two -- Never use two anti-virus products at the same time. ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000 (32-Bit)
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964581995
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4925
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.059.000

    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4925
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    reclaim Guest

    Default Re: Hi All, I'm trying to install Zone Alarm internet securit...

    I've tried all this!
    I can't install the latest installer for the same reason I can't install the program from the disc-That True vector box appears and I can't get any further.I've tried disabling True vector service thru the task manager and that hasn't made any difference.
    I'm completely stuck!

  4. #4
    coastalguy Guest

    Default Re: Hi All, I'm trying to install Zone Alarm internet securit...

    Had the same problem and spent hours. Not sure about Vista though, I have XP. I went into run/msconfig and on startup I unchecked ZoneAlarm so it wouldn't start up on reboot. I then rebooted. I was then able to uninstall ok, which I did from ZoneAlarm's uninstall file, not Add/Remove. I did get the error msg again, but I kept on closing it and finally the uninstall pane came up and uninstalled it.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Hi All, I'm trying to install Zone Alarm internet securit...

    Thank you for your Feedback..Please contact ZA technical support at: www.zonealarm.com/tsform Free of Charge with your Valid License Key..After click Submit You should receive an automatic response by ZA after 5-20 minutes with your ticket number.If you have not received it than your ISP has junked it or bonced it back to ZA..?if that happens thenUse Internet Explorer to submit the issue and a free e-mail like hotmail or gmail as contact ZA tech Support..Good Luck..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964581995
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4925
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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