There seem to be plenty of threads covering this topic - I have read and followed lots of them, and none of the solutions presented has worked so far.
I have now installed the above version of ZASS successfully on two PCs (one running WinXP/SP3, the other Win Vista Home Premium), but the final one also running WinXP/SP3 does not get beyond the 3% installation point, and continuously fails with the message starting "Could not load DLL library........" - and this is on a PC that has not had ZoneAlarm installed previously.
I have tried so many fixes now that I have probably lost track of them.
Here are those that I recall (with
restarts after many steps):
remove all other virus checkers, spyware checkers and the like (and I don't mean switch off - I mean completely uninstall).b)
run CCleaner multiple times until there are no issues left.c)
delete all files starting "vs...." and "zl......" from windows/system32 folderd)
delete all files from Temp foldere)
remove all download managers, and download clean file from history page on Zonelabs websitef)
use IE rather than Firefoxg)
remove any remnants of previous install attempts from Program Files folder
So what now?
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite