I attempted to upgrade from 7.0.483 to the newer version the other day. The upgrade failed without any error messages but ZA Anti-Virus did not fully
load on reboot although the zlclient.exe process showed in Task Manager.I tried uninstalling ZA AV but it could not shut down the True Vector client. I was successful in ending the process in Task Mgr.Because there were consistent problems with IE 7 every time I tried to use it, I attempted a System Restore to 2 different dates before yesterday without any improvement.When I tried to uninstall ZA in order to reinstall,
I received the messageThe file C:\Windows|System32\Zone Labs\vsmon.exe could not be opened.
Finally, I used the manual method to
remove all traces of ZA from the computer (deleting ZA folder in Program Files, removing files in System32 folder, clearing Temp, clearing prefetch and removing entries from the registry).After a reboot, I tried reinstalling. I got the error:You do not have access to make the required system configuration modifications. Please rerun this installation from an administrator account.
My account is an administrator account so this added to my frustration.
I found some suggestions on the FAQs and tried those:My account is an administrator account.I shut down SpySweeper, which is the only other application that might interfere with registry changesI confirmed that the Administrator group, my user ID and the System user ID all have Full Control and Read privileges to the
Zone Labs registry key.
I tried running the install of 7.0.483 again (don't have the newer version download any longer) and get the same message about needing admin rights. I have also tried running from my almost year-old CD original version, with the same results.
Now I have no firewall or AV protection and have turned off my Spyware protection, so I can't use the PC. What else am I to do?
Sony Vaio desktop, running Windows XP Home, SP2
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Antivirus