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Thread: ZA8.0 and vista

  1. #1
    darbydog Guest

    Default ZA8.0 and vista

    I was prompted to install updates last night and did. Like so many others I am having issues with ZA 8.0. I have read where they recommend going back to version 7.0.483.000

    I have tried uninstalling 8.0 rebooting then installing 7.0.483.000 but I ger a smart defense error saying the is a driver compatibility issue.

    Has anyone else had this If so how do I correct it?


  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: ZA8.0 and vista

    This applies to

    All ZoneAlarm products
    Windows Vista


    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system


    If possible, first try to uninstall ZoneAlarm normally from your Start ->
    Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View Tab

    NOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be

    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as

    14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    NOTE: If you do not have the Run option on the Start menu, you can press
    and hold the Windows logo key and tap the letter R .

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the

    For information about how to edit the registry in Windows, from your
    desktop, click Start -> Run -> and type regedit. Click on Help -> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    To remove the needed registry entries, go to Start -> Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg. Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again.
    My Vista Configuration:
    ZoneAlarm Security Suite version:
    TrueVector version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version:965053016
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200812.4975
    AntiSpam version:
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:
    TrueVector version:
    Driver version:
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200812.4975
    A Vast 4.8 Anti-Virus Home Edition
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

  3. #3
    darbydog Guest

    Default Re: ZA8.0 and vista

    I have tried this several times and it will not let me reinstall the older version I keep getting a river computability issue

  4. #4
    darbydog Guest

    Default ZA free 8.0 Winsowa Vista Home Premium

    I had post someting before but thought I would try again.
    I am running Vist home premium with all the latestes updates thru 12/7/08. I was running ZA 7.1.078 and everything was fine. I was propted to load updates for ZA and did. I got the 8.0 updtaes and started to have all kinds of issues with firefox freezing. I could end the program but the firefox.exe was still runing when you looked at the task manager. THe process could not end. eventually you could not do anything on the PC. and would mave to shut down by holding the power buton.
    I have tried to unistall and go back to my previous rev of ZA when I try to load I get a dirver compatability warning for the vsdatant.sys ile and can't load the older version. I have tried the manual unistall but that does not seem like it is for vista as some of the files are not in the system32 root the are in the system32\driver folder.
    I had ben very happy with ZA up until this point. I have even tried to load the beta ZA Pro version and am getting the same issues.
    Has anyone using Vista been able to get back to the old version succesfully?

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm (Free)

  5. #5
    misterweather Guest

    Default Re: ZA free 8.0 Winsowa Vista Home Premium

    Hey darbydog

    I was able to get back to 7.1.254 (from 8.0.065) by doing a manual uninstall - instructions elsewhere on this board. Takes some time and doing, but if you follow all the steps it should work. I'm running Vista Home Premium as well.

    Good luck and keep looking at posts!


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